Pro needed: Display issue. Shown one total, charged another.

[kamkaz]

Hi All,

I really need someones help fast. The issue is that my store shows that taxes are being charged on shipping but when I look at the PSI logs that is not the case.

 

I really would like to have taxes charged on shipping but I just need to get it working for now and show the customer the right total.

 

I have implemented these two contrib. I started looking about the oo_tax/shipping files but I really don't know the system to well to make any sense of it. Any help would be great.

 

Canada Tax Zones Setup notes

http://www.oscommerce.com/community/contributions,1124

 

Individual Product Shipping Prices v4.3a

http://www.oscommerce.com/community/contri...ons,1333/page,4

[Guest]

are you certain its the shipping module and not the psigate payment module? Do you see the tax being charged on the confirmation page?

[kamkaz]

are you certain its the shipping module and not the psigate payment module? Do you see the tax being charged on the confirmation page?

 

I originally thought it was the PSIGATE module as well, so I started this thread and contacted the author.

http://www.oscommerce.com/forums/index.php?showtopic=184026

 

He did some looking and said the psigate module was not getting the right about to transmit. I quoted him in Post #9 of that thread.

 

But, to answer your question. The tax is being charged on the confirmation page here is a screenshot.

 

What does it mean if the confirmation page has the taxes in?

[Guest]

yea I meant the screenshot you posted. So it shows $10 for shipping. The tax is applied on the subtotal not on the shipping while that $10 looks like the shipping value before tax. So check your tax zones and make sure this shipping module has a tax class assigned and the shipping zone covers the delivery address.

[kamkaz]

So I checked my Shipping module. Looks like the 'Shipping Zone' was none. I changed it and will take the store offline for testing tonight. Let you know how it goes.

Thank you.

[Guest]

When the shipping zone is set to none it means the module will be present always. The tax zone is the one you want to see.

[kamkaz]

I see. I don't have a tax zone, but I do have a tax class. That is set to Tax GST/HST/PST Class as instructed in the contrib instructions.

[Guest]

yea you need tax zones. I thought the contribution would generate them automatically. So if you go to osc admin->Locations/Taxes->Tax Zones is it empty? What do you see there? I would imagine there should be at least one folder like and under the details should be the actual zones for canada in your case

[kamkaz]

I see 3 zones that I am using. BC PST/GST/HST (I know, Canada's taxes are weird)

[Guest]

I can assure you, it was easier than setting up US zones. Here is one of the threads where I explained the steps sometime ago.

http://www.oscommerce.com/forums/index.php?s=&...ndpost&p=691538

 

I take it that something with the zones is going on because I briefly checked the shipping module contrib you're posted and does check for tax zones on shipping.

 

Create a test account and set the address details

country: canada

state: (one of these that are covered by the tax zones if in doubt follow the steps in that post and create a new one)

 

then place an order see what's going on.

[kamkaz]

Ahh yes, you have seen out taxes before.

 

So I have access to a everything in the store. I look at a order made by someone in Quebec, Canada. Quebec is in my "Canada GST Zone" Tax Zones.

 

Sub-Total: $315.00

Shipping Rate for this item (Shipping Rate): $30.00

7.0% Tax: $24.15

Total: $369.15

 

So that is what the backend and the customers see. Now, when I look on the PSI Gate side to see what as charged I have:

Items: 0

Sub Total: 367.05

Ship Total: 0.00

Tax Total: 0.00

Credits Issued: 0.00

Order Total: 367.05

 

So what is going on is that the tax is not being charged to the $30, but it looks like it is.

7% of $30 = $2.10

which 369.15 - 367.05 = 2.10

 

On a side note, shouldn't all that other info in PSI Gate be filled out?

 

Thanks for the help!

[Guest]

this probably has to do with the particular gateway. If you have the specs you can see what parameters are passed for tax. The module probably just passes the total to the gateway so it needs modifications I guess.

[kamkaz]

this probably has to do with the particular gateway. If you have the specs you can see what parameters are passed for tax. The module probably just passes the total to the gateway so it needs modifications I guess.

 

Your talking about when I said this:

 

On a side note, shouldn't all that other info in PSI Gate be filled out?

 

Right?

[Guest]

yes that's what I am talking about. Some gateways have extensive information with examples how to set up these parameters. But its specific to the gateway.

[kamkaz]

Great. I'll take a look at that second. I just got sent the API. I want to figure out this tax business first.

 

The other thing I can do is re-oder the way it displays sub, tax and total and charge the tax as part the shipping amount.

 

for example, if shipping is $30 then I would add $4.20 (14%) to it and make that the shipping amount. They only problem is that it is not flexible and dose not depend on the zones.

[cinolas]

Have you guys ever figured out the missing tax on shipping thingy ?

 

I'm having the same problem and seriously could use the solution !

 

Thanks