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Orders not coming through with PayPal... but payments are made.


cafman

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We keep getting orders, paid by PayPal (only one we accept), and the payments go through but there's no record of the order. We get no email and no log of the order in /admin. This is bad because the paypal payments have no info regarding the order so we have to email them and ask.

 

I was wondering how to alleviate this problem. Any help appreciated. Thanks

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This is to do with the way in which your orders are completed. If the customer uses PayPal and then does not click back to your site, the site does not know whether the payment was made or not, so doesnt complete the order. the way to alleviate this is to post the order before the customer goes through to PayPal, or set it to an "awaiting payment" status, with an updated status of "payment received" if and when the customer clicks back to your site from paypal. If you dont already have it, I would recommend PayPal IPN, and have a very good read of the contribution support thread for it too....

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