Received a bizarre PayPal payment; doesn't make sense

[Guest]

Woke up to a PayPal payment this morning; the result of a purchase on my website.

 

No order e-mail; order never made the database, despite the fact that I have auto-return turned on within PayPal. It's worked fine all this time.

 

This is the thing: I sell magazines. For international customers, I charge $6.00 for the first issue and $1 for each additional. The PayPal receipt indicates a total of $7 shipping for a buyer in France; and lists two magazines that were purchased. The shipping cost is correct.

 

The item details in the receipt read as follows:

 

1-13-04 Soap Opera Digest x 1

1-20-04 Soap Opera Digest x 1 1

 

See that extra 1 at the end? The total for the magazines themselves would have been $9.50. Add that to $7 Airmail Delivery and the total should have been $16.50.

 

The customer sent me $56.50. ???????

 

I tried to duplicate this in my website, thinking that maybe that additional 1 you see was interpreted as eleven, but...even those numbers don't add up. Also, the site will not allow a purchase beyond a quantity of 1 for anything, as I insert all items with a quantity of one. I cross-sell in some other places, so no inventory is ever inserted with a quantity greater than one. I tried to purchase 2 or 3 of something....won't allow it.

 

However...when I put something in my cart and try to change the quantity field to look like this receipt does.....1 space 1....it takes it. But, even still, the resulting invoice is a quantity of one with correct shipping. Anyone ever see anything like this before?

 

I refunded the customer's payment and sent them an e-mail, asking them to please place the order again. Of course, I've probably lost a new customer. They haven't been back.

 

What could this be? How could this have happened?

 

One last question, too. I recently installed a SSL cert; do I need to change the auto-return address to https or does it matter? I'm still using http for the auto-return URL. Also, I noticed some debate in another thread about whether or not I should use checkout_success or checkout_process as the return URL. Which one is correct? I'm using the original PayPal mod that comes pre-installed with OSC 2.2 I tried the PayPal IPN mod but it's not friendly with my welcome gift discount coupons. Thanks!

 

Andrea

[cyberguypr]

This is devastating. The exact same thing happened to me yesterday and again today. I am breaking my head trying to figure out what is going on. I feel stupid emailing customers and asking them what was it that they orderd.

 

Any pointers????

 

 

Woke up to a PayPal payment this morning; the result of a purchase on my website.

 

No order e-mail; order never made the database, despite the fact that I have auto-return turned on within PayPal. It's worked fine all this time.

 

This is the thing: I sell magazines. For international customers, I charge $6.00 for the first issue and $1 for each additional. The PayPal receipt indicates a total of $7 shipping for a buyer in France; and lists two magazines that were purchased. The shipping cost is correct.

 

The item details in the receipt read as follows:

 

1-13-04 Soap Opera Digest x 1

1-20-04 Soap Opera Digest x 1 1

 

See that extra 1 at the end? The total for the magazines themselves would have been $9.50. Add that to $7 Airmail Delivery and the total should have been $16.50.

 

The customer sent me $56.50. ???????

 

I tried to duplicate this in my website, thinking that maybe that additional 1 you see was interpreted as eleven, but...even those numbers don't add up. Also, the site will not allow a purchase beyond a quantity of 1 for anything, as I insert all items with a quantity of one. I cross-sell in some other places, so no inventory is ever inserted with a quantity greater than one. I tried to purchase 2 or 3 of something....won't allow it.

 

However...when I put something in my cart and try to change the quantity field to look like this receipt does.....1 space 1....it takes it. But, even still, the resulting invoice is a quantity of one with correct shipping. Anyone ever see anything like this before?

 

I refunded the customer's payment and sent them an e-mail, asking them to please place the order again. Of course, I've probably lost a new customer. They haven't been back.

 

What could this be? How could this have happened?

 

One last question, too. I recently installed a SSL cert; do I need to change the auto-return address to https or does it matter? I'm still using http for the auto-return URL. Also, I noticed some debate in another thread about whether or not I should use checkout_success or checkout_process as the return URL. Which one is correct? I'm using the original PayPal mod that comes pre-installed with OSC 2.2 I tried the PayPal IPN mod but it's not friendly with my welcome gift discount coupons. Thanks!

 

Andrea

[Guest]

When you say that the EXACT same thing happened.....do you mean the payment itself was wrong or just that it didn't generate an order in your database?

[cyberguypr]

Just found that the issue is being actively discussed here: http://www.oscommerce.com/forums/index.php?sho...=paypal+problem

 

When you say that the EXACT same thing happened.....do you mean the payment itself was wrong or just that it didn't generate an order in your database?

[Guest]

I read that thread earlier. Doesn't address my problem, really.

 

I wanna know how this invoice went from $16.50 to $56.50.

 

As far as I can tell, they're still arguing over whether or not to go with checkout_success or checkout_process.

 

I just made a purchase with PayPal and was redirected in two seconds back to checkout_success.php

No problems.

 

So, I feel no need to do anything with regard to PayPal.

 

I'm totally baffled how this customer's purchase went from $16.50 to $56.50, though.

[Jeremy at oddly enough]

If you're deadset against Paypal IPN, then you should install the abandoned carts contrib, and perhaps the master password contrib. Master password lets you login to see the customer's cart (kind of makes abandoned carts redundant, but it also lets you see what's in the cart), and you can push the order through. Make sure to add an option to your payment modules that will mimic paypal on the invoice and confirmation, but will not actually process. You could use the check money order contrib, adn edit the english files to do this. You turn the option on for a moment while you push the order through, then disable it again (only safe on a fairly low activity site). Then you don't have to bug the customer to fulfil your part of the deal.

 

Jeremy

[rabbitseffort]

use checkout_process for auto return--it fixed this problem for me---checkout_process is the file that puts the order into the database and automatically goes to checkout_success in the blink of an eye, when I used checkout success about half of my orders werent being logged and it does feel pretty dumb to have to email customers to ask what they ordered

 

hope this helps!