No sender email is shown when the contact form is used

[talmazor]

When someone goes to my site and submits an enquiry via the contact us form, the email is sent but in the sender field it lists my email address not the sender's email address. This makes it impossible for me to respond to any of the emails.

 

Has anyone had this problem, or know how to fix it?

Thanks.

[talmazor]

I checked some other areas of the site and the email is only broken on the contact page.

 

If you send an email through the admin or an email is generated from an order, the email is sent and structured correctly.

 

But if you send an email through the contact page, the "From" field shows my server info not the information entered in the "email" field of the form.

 

Help, please.

[jamis0jc]

When someone goes to my site and submits an enquiry via the contact us form, the email is sent but in the sender field it lists my email address not the sender's email address. This makes it impossible for me to respond to any of the emails.

 

Has anyone had this problem, or know how to fix it?

Thanks.

 

 

We are having the same problem and I cannot find any solutions in the forum. Please help!

[GTRX7R35]

bump , I got the same problem too!!

[♥Monika in Germany]

bump , I got the same problem too!!

 

post the line from your catalog/contact_us.php where it starts with

 

tep_mail(.....

[greenjeans]

post the line from your catalog/contact_us.php where it starts with

 

tep_mail(.....

 

I am having the same problem. Here is the code:

tep_mail(STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry, $name, $email_address);

[GTRX7R35]

:( Still looking for help on this, my site hasnt been modified much, I belive a stock site might have the same problem.

 

 

require('includes/application_top.php');

 

require(DIR_WS_LANGUAGES . $language . '/' . FILENAME_CONTACT_US);

 

$error = false;

if (isset($HTTP_GET_VARS['action']) && ($HTTP_GET_VARS['action'] == 'send')) {

$name = tep_db_prepare_input($HTTP_POST_VARS['name']);

$email_address = tep_db_prepare_input($HTTP_POST_VARS['email']);

$enquiry = tep_db_prepare_input($HTTP_POST_VARS['enquiry']);

 

if (tep_validate_email($email_address)) {

tep_mail(STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry, $name, $email_address);

 

tep_redirect(tep_href_link(FILENAME_CONTACT_US, 'action=success'));

} else {

$error = true;

 

$messageStack->add('contact', ENTRY_EMAIL_ADDRESS_CHECK_ERROR);

}

}

 

$breadcrumb->add(NAVBAR_TITLE, tep_href_link(FILENAME_CONTACT_US));

[♥Monika in Germany]

Andy, yes your file is stock, but as stock sites do not have your problem, it must be something else.

 

What does an email header you get sent look like?

 

What do other email headers look like (test send an email to a customer account created for yourself from admin)?

[yoja]

I solved the problem by updating general.php

 

$message = new email(array('X-Mailer: OsCommerce Mailer'));

 

to:

$message = new email(array('X-Mailer: OsCommerce Mailer','Return-Path: ' . $from_email_address));

 

Only certain email client had this problem. (the mail headers had a correct from and an incorrect repy to, depending on the mail client you use you reply to either from or reply to)

[kru]

Found a very simple fix for this issue. Only had to modify one line in catalog/contact_us.php.

 

Look for the line that says:

 

tep_mail($name, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry);

 

and change it to:

 

tep_mail($name, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry, $name, $email_address);

 

Works like a charm now!!

[♥Monika in Germany]

Found a very simple fix for this issue. Only had to modify one line in catalog/contact_us.php.

 

Look for the line that says:

 

tep_mail($name, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry);

 

and change it to:

 

tep_mail($name, STORE_OWNER_EMAIL_ADDRESS, EMAIL_SUBJECT, $enquiry, $name, $email_address);

 

Works like a charm now!!

Kevin, I'm almost too scared to ask what version you are on ... as we all have that line you changed to as a standard for a very long time now... if you scroll up you can see the other posters have it also.

[kru]

Kevin, I'm almost too scared to ask what version you are on ... as we all have that line you changed to as a standard for a very long time now... if you scroll up you can see the other posters have it also.

 

2.2-MS2

 

Don't know what to tell you. The last two variables weren't there and we had (what I thought was) the same problem as is being reported here. I added them and it works like a charm now. Perhaps that line was modded as part of a contribution you/they have installed? It's never worked for us until I made that change. We did add some enhancements to the contact_us page so our address and phone number would display but the return email address was always blank even before that...

[♥Monika in Germany]

nope, we have the dafualt version, and yours was not vanilla. I hope this is the only file and found and fixed ;-)