liz0 Posted January 9, 2006 Posted January 9, 2006 I used Yahoo hosting to set up a store recently. Just found none of the email functions working! When send email from contact page, it would say sent out successfully, but I got nothing in my mailbox. Same thing when I register an account, make an order, or send email in admin to customer. Any solutions? Thanks!
HardcoreHeroes Posted January 10, 2006 Posted January 10, 2006 Nobody can help? I'm having similar problems. Network Solutions is my host. Outlook Express is my mail. When I use the website functions, NONE of them send the emails they're supposed to. Someone that knows a LOT more about mail servers than I do, PLEASE HELP! Thanks!
Terra Posted January 10, 2006 Posted January 10, 2006 basics first - can you confirm that 1) the email address you are using is tested & working (not for osCom shop just for sending/receiving plain emails) 2) that you've entered your email address in the shop admin configuration? not to be funny but with trouble-shooting it's sometimes the most obvious that gets overlooked My code for combining PayPal IPN with ** QTPro 4.25 ** osC Affiliate ** CCGV(trad) and how to solve the invoice already paid error General info: Allow customer to delete order comment ** FTP Programs & Text Editors ** Amending order email **
liz0 Posted January 10, 2006 Author Posted January 10, 2006 basics first - can you confirm that 1) the email address you are using is tested & working (not for osCom shop just for sending/receiving plain emails) 2) that you've entered your email address in the shop admin configuration? not to be funny but with trouble-shooting it's sometimes the most obvious that gets overlooked I will check...
liz0 Posted January 10, 2006 Author Posted January 10, 2006 basics first - can you confirm that 1) the email address you are using is tested & working (not for osCom shop just for sending/receiving plain emails) 2) that you've entered your email address in the shop admin configuration? not to be funny but with trouble-shooting it's sometimes the most obvious that gets overlooked Yes the emails are working normally and I have entered them in admin as store owner's email. I also checked my email settings in admin with some post here and no difference. I doubt it's yahoo problem because I put an email script that is working on another server to this one, I also cannot send emails. However, can not find more about yahoo. The only requirement is that they need "from" to be inside the domain that I use on their server - and which is correct.
kywee Posted January 11, 2006 Posted January 11, 2006 I used Yahoo hosting to set up a store recently. Just found none of the email functions working! When send email from contact page, it would say sent out successfully, but I got nothing in my mailbox. Same thing when I register an account, make an order, or send email in admin to customer. Any solutions? Thanks! I'm having the same problem. The only response I have gotten is that it should have worked when you installed OSC, but it doesn't!
Terra Posted January 11, 2006 Posted January 11, 2006 Attention all site owners using Fasthosts (or one of their resellers). A recent server upgrade seems to have caused problems with buttons/icons which can be rectified by deleting the .htaccess file in the /includes/ folder. However - I don't understand why, as the .htaccess file does not have any commands related to images and I've got a nagging suspicion that Fasthosts messed up somewhere. My code for combining PayPal IPN with ** QTPro 4.25 ** osC Affiliate ** CCGV(trad) and how to solve the invoice already paid error General info: Allow customer to delete order comment ** FTP Programs & Text Editors ** Amending order email **
liz0 Posted March 13, 2006 Author Posted March 13, 2006 I recently switched to 1and1 because Yahoo doesn't allow emails sent from email address other than [email protected]. But now, all emails still dont work! The email address I used is correct (I can send email to it or receive from it if use my email client). But just can not send email from contact us form; cannot send email to customers from admin; cannot receive order infor when customer places an order; cannot send gift certificate when login as a customer. Before at Yahoo, at least the email sent from admin and order information works since I use a [email protected] email address as store email. Help please?
HardcoreHeroes Posted March 13, 2006 Posted March 13, 2006 I think the problem here is that so many email or ISPs now block potential spam. I know this is the case with AOL. I tried everything I could to get the emails to work using OSC and finally gave up on OSC because I never could find a solution and no one seems able to explain a way around it.
liz0 Posted March 13, 2006 Author Posted March 13, 2006 I think the problem here is that so many email or ISPs now block potential spam. I know this is the case with AOL. I tried everything I could to get the emails to work using OSC and finally gave up on OSC because I never could find a solution and no one seems able to explain a way around it. Well, I have another site at same server. I can use the online email form to send emails though...
evinswardlaw Posted March 13, 2006 Posted March 13, 2006 I'm having the same problem as well. It was working fine for the past months... then suddenly within the past 2-3 days it has quit sending out emails for anything. No longer do I receive the email notices of a purchase made nor do new customers receive the confirmation email to activate their accounts. My webhost is www.infinology.com.
gigant Posted March 14, 2006 Posted March 14, 2006 What has been happening on our websites??? I'm having the same problem too and I can't find a solution anywhere in our forum... I do not receive e-mail confirmations either as the person who has signed up or as the store owner. I hope someone here in our forum has the heart and the skill to guide us and show us the way... we're totally lost here(I really hope not). Any help would be greatly appreciated. Thanks a lot guys!
element3 Posted March 15, 2006 Posted March 15, 2006 I had the same problem after installing. No emails were getting anywhere. I am with a shared hosting company and was able to get in and look at my main server mail log to see what was happening. The email being sent out showed it was coming FROM 'nobody@(my domain).' Since I had no email account set up for "nobody", the email was being rejected off into the ozone. Once I set up an account for nobody@(mydomain) all the emails are flowing just fine now!! So my guess is that is the same thing that is happening to most of you with this problem. You must look at your mail log (mine was in var/logs/exim_mainlog) to see what error is happening. If it's being bounced because it shows coming FROM an address that doesn't exist, that's the key. You must find out what address your system is sending the mail "FROM". Then set it up and REJOICE!! Cause now it will work!
gigant Posted March 15, 2006 Posted March 15, 2006 I had the same problem after installing. No emails were getting anywhere. I am with a shared hosting company and was able to get in and look at my main server mail log to see what was happening. The email being sent out showed it was coming FROM 'nobody@(my domain).' Since I had no email account set up for "nobody", the email was being rejected off into the ozone. Once I set up an account for nobody@(mydomain) all the emails are flowing just fine now!! So my guess is that is the same thing that is happening to most of you with this problem. You must look at your mail log (mine was in var/logs/exim_mainlog) to see what error is happening. If it's being bounced because it shows coming FROM an address that doesn't exist, that's the key. You must find out what address your system is sending the mail "FROM". Then set it up and REJOICE!! Cause now it will work! Hi :) You're a lifesaver! Thanks for the hint. I did some test on my log and tried different email addresses(I found out that yahoo my host doesn't accept non-member address which has been causing the denied emails) I just need to do some php code modifications and I think I'm fine already =) Thank you so much element3!
liz0 Posted March 24, 2006 Author Posted March 24, 2006 I had the same problem after installing. No emails were getting anywhere. I am with a shared hosting company and was able to get in and look at my main server mail log to see what was happening. The email being sent out showed it was coming FROM 'nobody@(my domain).' Since I had no email account set up for "nobody", the email was being rejected off into the ozone. Once I set up an account for nobody@(mydomain) all the emails are flowing just fine now!! So my guess is that is the same thing that is happening to most of you with this problem. You must look at your mail log (mine was in var/logs/exim_mainlog) to see what error is happening. If it's being bounced because it shows coming FROM an address that doesn't exist, that's the key. You must find out what address your system is sending the mail "FROM". Then set it up and REJOICE!! Cause now it will work! hi element3, I checked my log. it did have errors. But the sender is "webmaster@localhost". I didn't set it anywhere. Where should I change it do you think? My email setting in admin for store is correct. Thanks, Liz
zmaster Posted March 25, 2006 Posted March 25, 2006 Has anybody figured out a solution to this problem? Until a few weeks ago email notifications were working fine, but now messages being sent to AOL accounts are not arriving. I've looked at the headers of my notification messages and it appears that this is being caused by the "from nobody" problem described above. Has anybody come up with a modificaiton to the osCommerce mail code to set these header values properly? I am on a shared webserver (as are many osCommerce users probably) and creating the nobody account on the root domain is not always going to be possible. My guess is that this problem is affecting a lot of osCommerce site right now. Has anybody found a way to solve this problem?
ohdannyboy Posted March 28, 2006 Posted March 28, 2006 We had a problem with email not working. It started with a spammer sending email from our site. Bottom line: the ISP disabled the mail functionality from our site. However, their tech support people did not seem to know this could happen. The ISP we are using is a relatively large one. They have 24 hour support. I usually called in the evening and no one seemed to understand what I was talking about. I noticed that the tech support during business hours is usually better than in the evenings. So I tried calling during the day. I explained that we had a problem with a spammer, we updated our OsCommerce and our mail functionality has been disabled and never turned back on. The tech support person understood what I was talking about, put me on hold, checked with their security department and had the mail functionality turned back on. The call took 5 minutes. Getting this resolved took a lot of time and frustration. Hopefully this may help others having a similar problem.
wacavelli Posted May 5, 2006 Posted May 5, 2006 I had the same problem after installing. No emails were getting anywhere. I am with a shared hosting company and was able to get in and look at my main server mail log to see what was happening. The email being sent out showed it was coming FROM 'nobody@(my domain).' Since I had no email account set up for "nobody", the email was being rejected off into the ozone. Once I set up an account for nobody@(mydomain) all the emails are flowing just fine now!! So my guess is that is the same thing that is happening to most of you with this problem. You must look at your mail log (mine was in var/logs/exim_mainlog) to see what error is happening. If it's being bounced because it shows coming FROM an address that doesn't exist, that's the key. You must find out what address your system is sending the mail "FROM". Then set it up and REJOICE!! Cause now it will work! Sorry, I'm kinda new to this....but where do I check my mail log? is that stuff located in admin section, or is it on my server? If it's on my server where do I find it? I use Yahoo small business. Thanks
Guest Posted June 18, 2006 Posted June 18, 2006 I've been fighting the same problems with my email functions for some time now....great advice on the mail log - I never thought of that. After looking at it, I've uncovered the following in my error logs on my server: ctladdr=<a nonexistent email address at an old domain> I'm running my own Slackware 10 server, running php and apache Any idea how I go about finding where it is pulling this old domain and nonexistent email account from? I've been through my php.ini and my httpd.conf and can't find it. I have a forum running on the same server and all of those mail functions work fine, so I know it's an osc exclusive issue. If anyone could point me in the right direction, it would be greatly appreciated as my site is totally out of comission without the email functions, and my business partner is getting really cranky with me about it. :'( Thanks in advance for the help!!
zmaster Posted June 18, 2006 Posted June 18, 2006 Try this: http://www.oscommerce.com/forums/index.php?sho...id=878707&st=10
Guest Posted June 19, 2006 Posted June 19, 2006 Tried that one...no such luck. :'( any other ideas?? This is becoming a huge issue... Thanks again for all of the help!
Guest Posted June 20, 2006 Posted June 20, 2006 ok...I took a deeper look at my mail logs. It would appear that this did in fact fix the "nobody@" issue (thank you dearly!), but from what I can see, that isn't my only issue. It looks like (according to the mail log), it's timing out on the receiving mail server every time. So that says it IS in fact sending, but not getting through... Any thoughts? I am so stuck it's beyond words. Any help is much appreciated.
Guest Posted June 20, 2006 Posted June 20, 2006 oh...one other question...I noticed that since these are timing out, it keeps trying to resend them every half hour or so...which is seriously cluttering up my mail log. Any idea how to clear those so that it stops trying to send all the backlogged ones?
Guest Posted June 20, 2006 Posted June 20, 2006 well, I got another ecommerce platform to work like a charm, no hassles, no errors, no nothing....so...I guess you can disregard my questions. thanks anyway.
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