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Weight Problem


angrypenguin

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hello im new at all this but i have my oscommerce store up and running but my main problem is if i put a weight value lower then 2.43 it wont work..

 

ex. when im in the admin mode i can set an item weight to 1lbs.. but when the customer goes to check out the system is telling the usps server that the weight of the item is 2.43lbs I just dont get it..

 

help please

tony

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hello im new at all this but i have my oscommerce store up and running but my main problem is if i put a weight value lower then 2.43 it wont work..

 

ex. when im in the admin mode i can set an item weight to 1lbs.. but when the customer goes to check out the system is telling the usps server that the weight of the item is 2.43lbs I just dont get it..

 

help please

tony

 

Might not be your problem but have you checked out Shipping/Packaging section on admin side under configuration? Make sure tare weight isn't what's adding the additional weight to your packages.. Just a thought.

 

-- Mindy

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Might not be your problem but have you checked out Shipping/Packaging section on admin side under configuration? Make sure tare weight isn't what's adding the additional weight to your packages.. Just a thought.

 

-- Mindy

 

Beat me to it, thats the problem i had.... drove me crazy for weeks! :(

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Hello Everyone ,

 

I'm new here. I've just started using and modifying OsCommerce for about 4 months now.

 

I'm having a problem w/ UPS.

 

For tare weight, I've put 1 pound.

 

Say, my products weigh 2 pounds.

 

When the customer checks out, UPS will only calculate the tare weight. So instead of charging 3 pounds, it charges 1 pound.

 

Any suggestions are much appreciated.

 

Thank you. :)

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