Customer experiencing problems I'm not?

[JemCraft]

I have received a customer query where apparently they get redirected back to the category they were purchasing from instead of to the 'payment method' page. I have tried doing it myself, but this problem does not occur to me?

 

Any ideas anyone?

 

I have also had a query from another customer saying that they cannot create an account as it keeps coming up with errors? Once again I have created an account no problem - is there something happening that maybe I can't see?

 

Any help at all would be really great !!! Thanks

Jemma

 

link to my website if you need to have a try or look

[New Year]

I have received a customer query where apparently they get redirected back to the category they were purchasing from instead of to the 'payment method' page. I have tried doing it myself, but this problem does not occur to me?

 

Any ideas anyone?

 

I have also had a query from another customer saying that they cannot create an account as it keeps coming up with errors? Once again I have created an account no problem - is there something happening that maybe I can't see?

 

Any help at all would be really great !!! Thanks

Jemma

 

link to my website if you need to have a try or look

 

Well... I just checked your site its all working fine...

regards

[kwalker]

I've had problems similar to yours, when my client tells me a customer is having problems accessing certain pages and so forth, and when I try it, it always work...... until I found out this:

 

Sometimes I couldn't see the problems because my page/link or whatever was actually referencing back to MY hard drive. So of course I never saw the problems they saw.

 

1. Clear out your browser cache

2. If you made any changes to any of your pages offline, you'll need to do a search for any references of:

c:\ or whatever drive you're on,, followed by the file name. Make sure it's referencing the server and NOT the hard drive.

3. If possible, use another computer or ask some one to try to re-create the problem.

4. Double-check that all your files are there. If those files are indeed there, it's possible there is corruption within the file. Try uploading the files again. It may help.

 

Chances are, if others are having the problems (more than one person), and you're not, I'd say the problem is on your end somehow. This is just my observation because you remind me of the problems I faced before... quite a few times too.

 

 

Kevin

[wheeloftime]

I have received a customer query where apparently they get redirected back to the category they were purchasing from instead of to the 'payment method' page. I have tried doing it myself, but this problem does not occur to me?

 

Any ideas anyone?

 

I have also had a query from another customer saying that they cannot create an account as it keeps coming up with errors? Once again I have created an account no problem - is there something happening that maybe I can't see?

 

Any help at all would be really great !!! Thanks

Jemma

 

link to my website if you need to have a try or look

 

I would think your customer(s) didn't browse your site for a too long period and lost their session. It expires after 15 minutes and a longer coffee break or something can easily give this behaviour.

[JemCraft]

Ho do I go about clearing my cache?

[kwalker]

In IE... go to Tools>>Internet Options. Look for the button that says Clear History. It won't hurt to delete your temporary internet files while you're there too.

 

Firefox... Tools>>Options.... click on "privacy" and you'll see the history selection.

 

 

Kevin

[JemCraft]

Thanks to eveyone for the help - will update when I sort out the problem.

[JemCraft]

Problem was customer had 2 of an item we only had one of in their shopping basket and therefore kept getting put back to shopping cart in order to remove the offending item.

[boxtel]

Problem was customer had 2 of an item we only had one of in their shopping basket and therefore kept getting put back to shopping cart in order to remove the offending item.

 

suggest you cater for that they cannot enter more than your stocklevel in the cart.

[JemCraft]

Any suggestions on how this is done?

[boxtel]

Any suggestions on how this is done?

 

well, in shopping_cart.php:

 

after:

 

$n=sizeof($products);

for ($i=0; $i<$n; $i++) {

 

you add:

 

$max_to_order = tep_get_products_stock($products[$i]['id']);

if ($max_to_order > 0) {

$options = '';

for ($s=0 ; $s<$max_to_order; $s++) {

$z = $s+1;

$options[] = array('id' => $z,

'text' => $z);

}

} else {

$options[] = array('id' => 0,

'text' => 0);

}

 

 

 

and replace :

 

$info_box_contents[$cur_row][] = array('align' => 'center',

'params' => 'class="productListing-data" valign="top"',

'text' => tep_draw_input_field('cart_quantity[]', $products[$i]['quantity'], 'size="4"') . tep_draw_hidden_field('products_id[]', $products[$i]['id']));

 

 

with:

 

$info_box_contents[$cur_row][] = array('align' => 'right',

'params' => 'class="productListing-data" valign="top" nowrap',

'text' => tep_draw_pull_down_menu('cart_quantity[]', $options, $products[$i]['quantity'], ' ').tep_draw_hidden_field('products_id[]', $products[$i]['id']));

[JemCraft]

Many many many many thanks, works perfectly thank you for your help.