UPS XML HELP

cmjeter · December 29, 2005

I seem to be getting a timeout error going to UPS. Please look at log and let me know any ideas.

------------------------------------------
DATE AND TIME: 2005-12-28 19:45:30

UPS URL: https://wwwcie.ups.com:443/ups.app/xml/TimeInTransit

UPS REQUEST: <?xml version="1.0"?>

<AccessRequest xml:lang="en-US">

<AccessLicenseNumber>****************</AccessLicenseNumber>

<UserId>***************</UserId>

<Password>*************</Password>

</AccessRequest>

<?xml version="1.0"?>

<TimeInTransitRequest xml:lang="en-US">

<Request>

<TransactionReference>

<CustomerContext>Time in Transit</CustomerContext>

<XpciVersion>1.0001</XpciVersion>

</TransactionReference>

<RequestAction>TimeInTransit</RequestAction>

</Request>

<TransitFrom>

<AddressArtifactFormat>

<PoliticalDivision2>North Reading</PoliticalDivision2>

<PoliticalDivision1>MA</PoliticalDivision1>

<CountryCode>US</CountryCode>

<PostcodePrimaryLow>01864</PostcodePrimaryLow>

</AddressArtifactFormat>

</TransitFrom>

<TransitTo>

<AddressArtifactFormat>

<PoliticalDivision2>West Palm Beach</PoliticalDivision2>

<PoliticalDivision1>FL</PoliticalDivision1>

<CountryCode>US</CountryCode>

<PostcodePrimaryLow>33415</PostcodePrimaryLow>

<PostcodePrimaryHigh>33415</PostcodePrimaryHigh>

</AddressArtifactFormat>

</TransitTo>

<PickupDate>20051229</PickupDate>

<ShipmentWeight>

<UnitOfMeasurement>

<Code>LBS</Code>

</UnitOfMeasurement>

<Weight>10</Weight>

</ShipmentWeight>

<InvoiceLineTotal>

<CurrencyCode>USD</CurrencyCode>

<MonetaryValue>100</MonetaryValue>

</InvoiceLineTotal>

</TimeInTransitRequest>

Error from cURL: Error [28]: connect() timed out!

UPS RESPONSE:

------------------------------------------

Time in Transit: 0

------------------------------------------

DATE AND TIME: 2005-12-28 19:46:30

UPS URL: https://wwwcie.ups.com:443/ups.app/xml/Rate

UPS REQUEST: <?xml version="1.0"?>

<AccessRequest xml:lang="en-US">

<AccessLicenseNumber>*******************</AccessLicenseNumber>

<UserId>**********</UserId>

<Password>*********</Password>

</AccessRequest>

<?xml version="1.0"?>

<RatingServiceSelectionRequest xml:lang="en-US">

<Request>

<TransactionReference>

<CustomerContext>Rating and Service</CustomerContext>

<XpciVersion>1.0001</XpciVersion>

</TransactionReference>

<RequestAction>Rate</RequestAction>

<RequestOption>shop</RequestOption>

</Request>

<PickupType>

<Code>01</Code>

</PickupType>

<Shipment>

<Shipper>

<Address>

<City>North Reading</City>

<StateProvinceCode>MA</StateProvinceCode>

<CountryCode>US</CountryCode>

<PostalCode>01864</PostalCode>

</Address>

</Shipper>

<ShipTo>

<Address>

<City>West Palm Beach</City>

<StateProvinceCode>FL</StateProvinceCode>

<CountryCode>US</CountryCode>

<PostalCode>33415</PostalCode>

</Address>

</ShipTo>

<Package>

<PackagingType>

<Code>02</Code>

</PackagingType>

<PackageWeight>

<UnitOfMeasurement>

<Code>LBS</Code>

</UnitOfMeasurement>

<Weight>7</Weight>

</PackageWeight>

<PackageServiceOptions>

<InsuredValue>

<CurrencyCode></CurrencyCode>

<MonetaryValue>139</MonetaryValue>

</InsuredValue>

</PackageServiceOptions>

</Package>

</Shipment>

<CustomerClassification>

<Code>01</Code>

</CustomerClassification>

</RatingServiceSelectionRequest>

Thanks

wheeloftime · December 29, 2005

I seem to be getting a timeout error going to UPS. Please look at log and let me know any ideas.
Thanks

UPS server down ?!

Jan Zonjee · December 29, 2005

I seem to be getting a timeout error going to UPS. Please look at log and let me know any ideas.

Might be a good idea to not use the test server, but the production server. This is a bug in includes/modules/shipping/upsxml.php (somewhere around line 56):

$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'wwwcie.ups.com');

but it should be:

$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'www.ups.com');

mombrea · December 29, 2005

Might be a good idea to not use the test server, but the production server. This is a bug in includes/modules/shipping/upsxml.php (somewhere around line 56):
$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'wwwcie.ups.com');
but it should be:
$this->host = ((MODULE_SHIPPING_UPSXML_RATES_TEST_MODE == 'Test') ? 'wwwcie.ups.com' : 'www.ups.com');

I am getting the same error. I have tried changing that line as well. Any ideas?

------------------------------------------
DATE AND TIME: 2005-12-29 06:24:27
UPS URL: https://www.ups.com:443/ups.app/xml/TimeInTransit
UPS REQUEST: <?xml version="1.0"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>XML Access Number</AccessLicenseNumber>
  <UserId>UserID</UserId>
  <Password>PAss</Password>
</AccessRequest>
<?xml version="1.0"?>
<TimeInTransitRequest xml:lang="en-US">
  <Request>
   <TransactionReference>
	   <CustomerContext>Time in Transit</CustomerContext>
	   <XpciVersion>1.0001</XpciVersion>
   </TransactionReference>
   <RequestAction>TimeInTransit</RequestAction>
  </Request>
  <TransitFrom>
   <AddressArtifactFormat>
	   <PoliticalDivision2>Webster</PoliticalDivision2>
	   <PoliticalDivision1>NY</PoliticalDivision1>
	   <CountryCode>US</CountryCode>
	   <PostcodePrimaryLow>14580</PostcodePrimaryLow>
   </AddressArtifactFormat>
  </TransitFrom>
  <TransitTo>
   <AddressArtifactFormat>
	   <PoliticalDivision2>Lawrenceville</PoliticalDivision2>
	   <PoliticalDivision1>NJ</PoliticalDivision1>
	   <CountryCode>US</CountryCode>
	   <PostcodePrimaryLow>08648</PostcodePrimaryLow>
	   <PostcodePrimaryHigh>08648</PostcodePrimaryHigh>
   </AddressArtifactFormat>
  </TransitTo>
  <PickupDate>20051231</PickupDate>
  <ShipmentWeight>
   <UnitOfMeasurement>
	   <Code>LBS</Code>
   </UnitOfMeasurement>
   <Weight>10</Weight>
  </ShipmentWeight>
  <InvoiceLineTotal>
   <CurrencyCode>USD</CurrencyCode>
   <MonetaryValue>100</MonetaryValue>
  </InvoiceLineTotal>
</TimeInTransitRequest>

Error from cURL: Error [28]: connect() timed out!
UPS RESPONSE:

Edited December 29, 2005 by mombrea

Jan Zonjee · December 29, 2005

I am getting the same error. I have tried changing that line as well. Any ideas?
Error from cURL: Error [28]: connect() timed out!
UPS RESPONSE:

Strange, just tested getting quotes from UPS, no problem on the test server, no problem on the production server. Still you get a connect error (no response from UPS in 60 seconds). Try it more often during the day I would say, perhaps it is just a glitch.

mombrea · December 29, 2005

Strange, just tested getting quotes from UPS, no problem on the test server, no problem on the production server. Still you get a connect error (no response from UPS in 60 seconds). Try it more often during the day I would say, perhaps it is just a glitch.

I tried all day yesterday as well. Is it possible that my web host is blocking the response? I also received a Curl Error [7] once while trying another time. I made sure that they had curl (libcurl/7.10.6 OpenSSL/0.9.7a ipv6 zlib/1.1.4) I'm using GoDaddy.com as a host. Is there anything else i should try? I've also tried uncommenting the lines around 643 as suggested in other posts but no change. I appreciate the help, this is driving me crazy.

I'm using $Id: upsxml.php,v 1.1.4 2004/12/19 13:30:00 sgo Exp $

I also tried with 1.1.3. Thanks for any suggestions!

Jan Zonjee · December 29, 2005

I tried all day yesterday as well.

I tried Google for this time-out error, but came up empty handed. You could try this curl test script, perhaps it gives more info.

ski2bbad · January 19, 2006

I tried Google for this time-out error, but came up empty handed. You could try this curl test script, perhaps it gives more info.

I'm also having the exact problem. . . Have you or anyone found the solution to this problem?

PLEASE HELP!

ski

ski2bbad · January 20, 2006

I figure out the cURL: Error [28]: connect() timed out!

If you use GoDaddy as your host, you must add the following lines of code to the curl command section in /catalog/includes/modules/shipping/upsxml.php

curl_setopt ($ch, CURLOPT_HTTPPROXYTUNNEL, TRUE);
  curl_setopt ($ch, CURLOPT_PROXYTYPE, CURLPROXY_HTTP);
  curl_setopt ($ch, CURLOPT_PROXY, "http://64.202.165.130:3128");
  curl_setopt ($ch, CURLOPT_SSL_VERIFYPEER, FALSE);

good luck!

sawyerbrown · February 19, 2006

I figure out the cURL: Error [28]: connect() timed out!

If you use GoDaddy as your host, you must add the following lines of code to the curl command section in /catalog/includes/modules/shipping/upsxml.php
curl_setopt ($ch, CURLOPT_HTTPPROXYTUNNEL, TRUE);
  curl_setopt ($ch, CURLOPT_PROXYTYPE, CURLPROXY_HTTP);
  curl_setopt ($ch, CURLOPT_PROXY, "http://64.202.165.130:3128");
  curl_setopt ($ch, CURLOPT_SSL_VERIFYPEER, FALSE);
good luck!

Hey guys, I am having the same problem (error 28) with godaddy, I see your solution, where does it go in the upsxml file. Thanks for your help.

Sawyer

sawyerbrown · February 19, 2006

Hey guys, I am having the same problem (error 28) with godaddy, I see your solution, where does it go in the upsxml file. Thanks for your help.

Sawyer

Never mind, I found it and after about 12 hours I am getting ups quotes, yeah

digitalldesign · June 5, 2007

Hello Friends,

I need your help!

I have installed module UPS XML 1.2.8.1 version

My hosting is in GoDaddy.com

I have problems with this module and I read that they said something of GoDaddy.com, I have try it some of the things that I read but I have not had successful results.

In checkout_shipping.phpthe error is:

2013 - Lost connection to MySQL server during query

select languages_id, name, code, image, directory from languages order by sort_order

[TEP STOP]

2006 - MySQL server has gone away

select count(*) as total from sessions where sesskey = 'a71e2b9c9cd16ce389b7978d2471ae4b'

[TEP STOP]


Warning: Unknown(): A session is active. You cannot change the session module's ini settings at this time. in Unknown on line 0

Also, I have received following emails

UPSXML Rates Error: 

	   Rating and Service
	   1.0001

   0
   An unknown error occured while attempting to contact the UPS gateway
  : 

	   Rating and Service
	   1.0001

   0
   An unknown error occured while attempting to contact the UPS gateway
experienced by customer with id 18 on 2007-06-05 08:02:02

Error from cURL: Error [28]: connect() timed out! experienced by customer with id 18 on 2007-06-05 08:02:14

In some cases the error is:

Error from cURL: Error [7]:  experienced by customer with id 18 on 2007-06-05 07:12:14

Somebody can help me? not that to do...

Thank you

Big Y

kustomjs · September 19, 2007

now what happen if you got other modules that have https and godaddy is blocking it how would you install curl into them modules?

kustomjs · September 19, 2007

now I get a this timeout error:Error from cURL: Error [28]: SSL connection timeout experienced by customer with id 3 on 2007-09-19 07:55:05

beachkitty85 · October 1, 2007

I'm having the exact same issues with my store. I have added the suggested GoDaddy fix and read all the information I can get my hands on. I am getting the same error log emails above as well as a 2013 Lost Connection error. Any help is much appreciated!

Jan Zonjee · October 1, 2007

I'm having the exact same issues with my store. I have added the suggested GoDaddy fix

Perhaps ask GoDaddy about it? It wouldn't be the first time they changed the proxy settings. I recall the one mentioned above was different from an earlier version. Might be diffferent from one server to another...

Mamezy · March 27, 2011

Hi

I know this is an old post but I am having the same problem and couldn't find any solution anywhere. I installed the UPSXML_v1_3_9 few months ago. it was working when I tested it and now I am getting this error messages:

UPSXML Rates Error: : experienced by customer

and this one:

Error from cURL: Error [7]: couldn't connect to host experienced by customer with id 3 on 2011-03-27 17:16:22

and this:

Error from cURL: Error [28]: connect() timed out! experienced by customer with id 3 on 2011-03-27 16:29:59

This error happens when you try to checkout. It just doesn't go through.

I need help. PLEASE

Here is my website: http://chez-mehnoush.com

Thank you in advance

UPS XML HELP

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