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osCommerce

The e-commerce.

Order problem


DVina

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Posted

This has been working fine, and now my web designer is telling me it will $80 to install I don't know what!

 

When a customer places an order, there is no record of it in my panel, nor at paypal, other than it was from my site and the amount.

 

I used to receive an e-mail from the site automatically and the order was also recorded.

 

I am receiving regular messages fine.

 

Is there something in OSC or at Paypal that has chenged since about 3 months ago that would make this not work?

Posted
I used to receive an e-mail from the site automatically and the order was also recorded.

 

I am receiving regular messages fine.

 

Is there something in OSC or at Paypal that has chenged since about 3 months ago that would make this not work?

 

Same problem here, i'm on the forum trying to find out why... very suspicous !

Posted

did you received emails from paypal when these orders went through? Any changes to your admin panel since the problem started or new contributions you installed?

Posted

We have seen the same problem starting about the 15th of Dec on multiple sites. We maintain just over 140 osCommerce sites. Does anyone esle have this issue.

 

Anyone know a fix?

Posted

Could this be an IPN issue - the IPN address not setup in the PayPal account?

Posted

Are the problems you're seeing limited to PayPal orders?

 

-jared

Posted

This problem has been reported all over the place and doesn't seem to be restricted to Paypal, although it seems reported most commonly with PayPal.

 

I haven't seen a definitive fix yet. I know it's killing my business. No offense to OSC. I think OSC is a great product, but I can't operate in this mode.

 

I don't have IPN, FYI.

 

Here's the bug report, if we are talking about the same thing:

 

http://www.oscommerce.com/community/bugs,2450/status,open

 

Here's one, of many discussions, about possible solutions:

 

http://www.oscommerce.com/forums/index.php?showtopic=184766

 

Don't get me wrong, I'm not just sitting on my, aHEM, LAURELS and waiting for them to fix it. I'm just not sure I have the expertise to fix it on my own. At least not today.

 

I may just opt to commit the change before they go to Paypal. I would rather get the order and verify the payment has been made, than lose the order and have to email the customer asking them what they ordered.

 

Some others are suggesting installing IPN might fix the Paypal problem.

 

I have some clients that run wholesale sites, on OSC, based on my recommendation. This problem makes the system unusable, since most orders are quite large and resellers aren't going to reenter them.

 

Any input would be appreciated.

Posted

Do all of your available payment methods require the user to go to a 3rd party website to complete payment? If so, then here are some ideas, in no particular order of ease-of-use, feasability, or appropriateness. They all have pros and cons.

 

1) capture credit cards via the default osC credit card module. Run the credit cards yourself through a web terminal provided by your credit card merchant company.

2) when using paypal as the payment method, put up a loud red warning (or as graceful as you'd like, so long as it's obvious) stating that to complete the transaction, they MUST follow the paypal "continue" link to return to your website. Be sure to also configure the auto-return in your paypal account to send the user to http://yourwebsite/checkout_success.php.

3) install the Master Password contribution so that you can look and see what's in a particular customer's shopping cart. If they mess up the PayPal payment, or you get payment for which there is no corresponding order, you can login with their email address and see what's in their cart. If it's full of items that total the amount of the PayPal payment, then check them out using money order/cashier's check, and add a note in the order comments like "applying existing paypal payment to order. "

4) find a credit card processor that has a payment module where the customer doesn't have to leave your website.

5) rename the "cashier's check/money order" module to "call for payment" or somesuch and then call them for their credit card info after you've received the order.

6) call one of the customers who's had a problem order, and offer them $50 off their current or next order if they walk through with you over the phone step-by-step through the order process. You may learn something from them, perhaps a usability issue with your setup, or something that you can alter to avoid whatever problem they're having with the checkout process.

 

You can fix it.

 

-jared

Posted

Thanks for the input. I'll use this for any other clients I refer to the system.

 

Unfortunately, for business reasons I don't need to go into here, PayPal is the only option for my personal store right now. Also, the few other clients using PayPal aren't going to understand why it doesn't work.

 

I need to make it work, without manual intervention.

 

In the meantime, I'll try to warn the customer to use [continue] and try the master password thing.

 

Thanks again, for your input.

 

Even though it might not sound like it, it IS appreciated and well considered.

Posted

As a follow-up, I have heard good things about the IPN modules, but they all seem to have their own set of interesting issues. In my case, the reports of conflicts with the CCGV system, combined with the low occurence of PayPal issues that my stores' customers see, warrant staying away from the added complexity of the IPN contributions.

 

YMMV.

 

-jared

Posted

You could automate it to get around the problems with external payment agencies where ppl don't bother to click return to merchant button. You need to modify a couple of osc scripts to get a snapshot of the customer's basket when they hit the confirmation button. If you receive a payment email you turn the snapshot to an order. Otherwise you could set the snapshots to automatically removed after a period of time.

Posted
Are the problems you're seeing limited to PayPal orders?

 

-jared

 

In my case i do not use PayPal and the mails just don't come through in time, they end up being sent but it can be a day later.

 

It may be due to the web hosting company i don't know.

 

It feels as though something is retarding the process when the website sends the mail out following an order or customer question.

Posted
In my case i do not use PayPal and the mails just don't come through in time, they end up being sent but it can be a day later.

 

It may be due to the web hosting company i don't know.

 

It feels as though something is retarding the process when the website sends the mail out following an order or customer question.

 

hi there, i couldnt help but reply! i have had the same problems since around a month ago.

 

also, i logged into OsC yesterday, and all of a sudden i had 256bit SSL encryption that came from nowhere, it completly messed with my website completely confusing me!

 

this is the only change i have spotted in my site, could this be a suspect?

 

im going to try the auto return feature now, i will let youknow what happens.

Posted
You could automate it to get around the problems with external payment agencies where ppl don't bother to click return to merchant button. You need to modify a couple of osc scripts to get a snapshot of the customer's basket when they hit the confirmation button. If you receive a payment email you turn the snapshot to an order. Otherwise you could set the snapshots to automatically removed after a period of time.

 

This is probably the best solution for me (although the other suggestions are valid, and appreciated). This is sort of an automated verision of the master password thing, I think.

 

Can you point me in the right direction to get started?

 

I don't expect you to write the code for me, but I don't have much PHP / MYSQL experience.

 

I have lots of other technical experience, so should be able to comprehend (if I'm having a good brain day

:P )

 

Thanks in advance for your pointers.

Posted
Thanks!

 

i tried the auto return on paypal, my site is now registering all orders!

 

it definetly works because i made some dummy orders and none of them registered, but then i did auto return and it worked!

 

i hope you get to sort yours out, i know how frustrating it can be when things go wrong :/

 

jay

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