Urgent? Transaction emails ????

[Supletech]

Hello,

For some reason I'm not getting an email when my customers pay at my store.

I should get an email with the info of the purchase product!

 

Please could anyone tell me what could be the problem?

[ozcsys]

Hello,

For some reason I'm not getting an email when my customers pay at my store.

I should get an email with the info of the purchase product!

 

Please could anyone tell me what could be the problem?

 

Have you added your email address to the send extra emails to field in the configuration box of your admin??

[Supletech]

Have you added your email address to the send extra emails to field in the configuration box of your admin??

 

Yes I did.

We have a big website and a lot of customers order supplements at all time but right now I'm not receiving the emails with their order ?

I got the payments but I don't know what they want now!

 

Please a little help/!

[ozcsys]

Yes I did.

We have a big website and a lot of customers order supplements at all time but right now I'm not receiving the emails with their order ?

I got the payments but I don't know what they want now!

 

Please a little help/!

 

Well even if you are not receiving the emails you should be able to look up the orders in your admin.

 

Try adding a different email address on your domain to test to make sure the emails are not going out.

 

If it was working and all of a sudden quit ask your hosting company if they made any recent changes that may have affected any outgoing mail.

[Supletech]

Well even if you are not receiving the emails you should be able to look up the orders in your admin.

 

Try adding a different email address on your domain to test to make sure the emails are not going out.

 

If it was working and all of a sudden quit ask your hosting company if they made any recent changes that may have affected any outgoing mail.

 

I try to send some messages from another email domain and it seems that they worked successfully so it has to be something with my shopping cart !

[ozcsys]

I try to send some messages from another email domain and it seems that they worked successfully so it has to be something with my shopping cart !

 

Normally things just do not quit working for no reason (though it has been know to happen) make a new email account on your domain and call it [email protected], add it to the send extra emails to field and see if it receives any mail from the shopping cart. Usually mail that is going from one address to another on the same domain does not even leave the server so that will allow you to maybe narrow the problem down a bit.

 

A lot of times hosting companies will make changes and not bother to make sure that everyone knows about them first or test them to make sure that they will not cause any problems so I would check there to see if that could be the case.

[Supletech]

Normally things just do not quit working for no reason (though it has been know to happen) make a new email account on your domain and call it [email protected], add it to the send extra emails to field and see if it receives any mail from the shopping cart. Usually mail that is going from one address to another on the same domain does not even leave the server so that will allow you to maybe narrow the problem down a bit.

 

A lot of times hosting companies will make changes and not bother to make sure that everyone knows about them first or test them to make sure that they will not cause any problems so I would check there to see if that could be the case.

the email in admin configuration has to be between < @.com> right?

some of my employees changed it and now it is working thanks for help