How can this be done?

[Guest]

Hi,

 

 

Can someone suggest whether the following is in *any* way possible?

 

1. After an order is placed, I'd like to track which supplier I've assigned the order to. Can admin assign an order to some “entity" after it's placed (eg. a supplier, or vendor, or manufacturer, or dropshipper, or anyone like that, etc.) ?

 

2. If so, can admin determine, for a given "entity", which orders are assigned to it?

 

3. Is there currently any integrated help desk which knows about orders and customers, so the customer does not need a seperate login uid, and can enter an order # when posting a ticket? Also, does the help desk support uploading attachments?

 

Thanks very much.

[Guest]

... sorry accidentally submitted twice - deleted it....

 

Please reply to my first post above.

 

Thanks.

[Guest]

for the 1st question: you can disable manufacturers on your catalog view and simply assign manufacturers to each item, and if you wish call them all seperately from the database in your admin panel via php (view all purchases from x manufacturer).

 

Is there currently any integrated help desk which knows about orders and customers, so the customer does not need a seperate login uid, and can enter an order # when posting a ticket?

i would be very interested in this sort of system also

[tarheit]

There are a couple helpdesks listed on the contributions. I haven't tried either but it kind of looks like the following one uses the normal users login:

http://www.oscommerce.com/community/contributions,356

or there is this one which is newer: http://www.oscommerce.com/community/contributions,859

 

-Tim