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osCommerce

The e-commerce.

OSC missed/dropped some customer orders


LittleScientist

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Posted

I have 4 times within a week whereby my shopping cart (basic OSC setup) have the customers signed up, they apparently ordered, and pass onto the PAYPAL which they successfully completed the fund payment process but somehow OSC didn't record that order.

 

That was kind of embarassment as we dont know what they have ordered.. As the products ordered are not transferred to the paypal invoice...(paypal always only show N/A N/A).. there is no way for us to identify what they ordered and have paid for unless we actually CALL THEM UP and to ask for confirmation.

 

Folks, What is the fix or resolution to dis ? Is there a fix, a upgrade ? Does someone have the same problem. I search the forum but couldn't find any previous thread...

 

Hope some of u can share some insights..

 

Desperate....Dan

Posted
I have 4 times within a week whereby my shopping cart (basic OSC setup) have the customers signed up, they apparently ordered, and pass onto the PAYPAL which they successfully completed the fund payment process but somehow OSC didn't record that order.

 

That was kind of embarassment as we dont know what they have ordered.. As the products ordered are not transferred to the paypal invoice...(paypal always only show N/A N/A).. there is no way for us to identify what they ordered and have paid for unless we actually CALL THEM UP and to ask for confirmation.

 

Folks, What is the fix or resolution to dis ? Is there a fix, a upgrade ? Does someone have the same problem. I search the forum but couldn't find any previous thread...

 

Hope some of u can share some insights..

 

Desperate....Dan

 

The problem is caused by the customers not clicking on continue after making payment so they are not sent back to the store to complete the order

 

 

Lots of threads on this. Install the paypal ipn contribution.

The Knowledge Base is a wonderful thing.

Do you have a problem? Have you checked out Common Problems?

There are many very useful osC Contributions

Are you having trouble with a installed contribution? Have you checked out the support thread found Here

BACKUP BACKUP BACKUP!!! You did backup, right??

Posted
The problem is caused by the customers not clicking on continue after making payment so they are not sent back to the store to complete the order

Lots of threads on this. Install the paypal ipn contribution.

 

Thanks for the prompt reply.. Which contribution.. should i install ? i went to contribution section and found lots of variation for paypal ipn and i am kind of lost..

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