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osCommerce

The e-commerce.

Shipping Weight Problem


kettlekeeper

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Posted

When I set up my listings I gave a shipping weight for each item. When a customer orders an item the weight seems to be much higher than listed and makes the UPS shipping rate way too high. I also set up a USPS shipping account but it is not listing that as a shipping option?

Posted
When I set up my listings I gave a shipping weight for each item. When a customer orders an item the weight seems to be much higher than listed and makes the UPS shipping rate way too high. I also set up a USPS shipping account but it is not listing that as a shipping option?

 

 

You need to set your tare weight (packaging weight) to zero or very little in the admin/configuration/shipping& packaging. Make sure you installed the USPS module correctly.

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