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osCommerce

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Abandoned shopping carts, reasons why?


Sarah_h

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After add this contrib to a clients site he's shown me that he's many customers which add stuff to their cart but abandon it at the checkout. What I'd like to know is the most common reasons people do this and try to rectify the situation. I realise that I cannot stop this happening, I do it sometimes, but if there is a problem preventing customers from completing the transaction then I'd like to know.

 

Anyway suggestions welcome.

 

Sarah

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There is a contribution named Recover Cart Sales that will allow you to see all of the abandoned carts. Emails can then be sent to those people asking them if there were any problems. From personal experience, I can tell you that it helps.

 

Jack

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