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Is anyone else having problems with UPS rates?


jonw118

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[i accidentally posted this a few minutes ago in the complete wrong forum on here... wasn't sure how to delete- sorry.]

 

Hello all...

 

We use UPS as our primary shipper. I have triple checked all of our config settings indicating that the shipments are residential, daily pick-up, etc... yet it pricing is way off on some.

 

Particularly, the big hit comes with that pesky rural delivery surcharge... therefore on these type packages we're loosing $2 bucks an order.

 

I spoke with UPS and they indicated that the surcharge rate should be calculated when connecting with their server... so it must be something with OSC.

 

Has anyone had this problem? Any thoughts or solutions? Would love to hear from some others on this one.

 

Thanks!

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