email problems on the site

[Guest]

can anyone help? if i order something from me site it is not sending emails to anyone.

if i use the email form to send emails to anyone it does not send..

 

is there anything that i am doing wrong?

please help

thank you

simon

[♥Vger]

Make sure that you have entered your e-mail address in the 3 entries in your osC admin panel under My Store - not forgetting the Send Extra Order E-mails To address because this is the one at which you receive your copy of the customers order confirmation.

 

Next make sure that the address you are using is one which is based on your domain e.g. [email protected], and not some outside e-mail address e.g. [email protected]

 

For Windows based servers select SMTP as the method for e-mail, and for Apache (Unix/Linux) select Sendmail as the method.

 

Don't use the recommended method for entering e-mail addresses e.g. Sales<[email protected]>, but simply use [email protected] instead. Some servers choke on using the <>

 

If it still doesn't work then make sure that you do actually have your own outgoing mail service for your domain. Some cheap 'n' nasty hosting companies only give you access to their own outgoing mail service.

 

Finally, if all else fails, your server may require that you install a contribution for Authenticating outgoing mail (User Name and Password) which is not a standard part of osCommerce.

 

Vger

[Guest]

have done all of the above and still nothing.

im lost

please help