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The e-commerce.

Losing customers due to paypal error


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Since a server problem with my host i am seeing this error when someone tries to purchase with paypal

(see attached image)


It means that a customers status never updates from preparing - also when i look in the admin homepage it shows a count next to the preparing status but when i click on it no orders are shown!!


The system works fine for the pay bu cheque option


please can anyone help as this is on a live site and i have already lost 3 sales!!




any help guidance is appreciated thanks



"because it'll hurt more"- the greatest film of all time?

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