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osCommerce

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Losing customers due to paypal error


billybrag

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Since a server problem with my host i am seeing this error when someone tries to purchase with paypal

(see attached image)

 

It means that a customers status never updates from preparing - also when i look in the admin homepage it shows a count next to the preparing status but when i click on it no orders are shown!!

 

The system works fine for the pay bu cheque option

 

please can anyone help as this is on a live site and i have already lost 3 sales!!

 

sharperror.gif

 

any help guidance is appreciated thanks

 

Mike

"because it'll hurt more"- the greatest film of all time?

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