fiedlerh Posted November 14, 2005 Share Posted November 14, 2005 Looking for cart software, but need to address a few things... Handling product returns? In addition to customers buying products, we need to be able to handle product returns online. Reasons for returns can be order-in-error, warranty and non-warranty repairs, returns for refurbishment, etc. We basically need 3 things: Generate a number for the return and allow the customer to enter the model number and the reason for return. Can this simply be added as a product category? Do I have any control over the formatting of RMA numbers? I noticed most other shopping cart programs don't even address customer returns, but it is a fact of life when you sell stuff. Quotation generation Many customers require a printed quotation that they take to the purchasing department to place the order. Does you program allow customers to print a quote instead or ordering? It would be nice to generate a quote number, add standard verbage to a quote (quotes are good for 60 days only...etc.) and keep a copy of the quote in the database. Selection of product options? Can I set up some logic in setting up product options? For example, if I order model xyz, then I can only get options, A, B or C. If I choose option A, then I can't get option B, only C. If I select option B, then I can't get option A or C. Link to comment Share on other sites More sharing options...
heatwave Posted November 14, 2005 Share Posted November 14, 2005 For your returns issues, you can try using the RMA contribution http://www.oscommerce.com/community/contributions,1136 I haven't used it myself, but have looked at the code quite a lot and basic principle is good. Looking for cart software, but need to address a few things... Handling product returns? In addition to customers buying products, we need to be able to handle product returns online. Reasons for returns can be order-in-error, warranty and non-warranty repairs, returns for refurbishment, etc. We basically need 3 things: Generate a number for the return and allow the customer to enter the model number and the reason for return. Can this simply be added as a product category? Do I have any control over the formatting of RMA numbers? I noticed most other shopping cart programs don't even address customer returns, but it is a fact of life when you sell stuff. Quotation generation Many customers require a printed quotation that they take to the purchasing department to place the order. Does you program allow customers to print a quote instead or ordering? It would be nice to generate a quote number, add standard verbage to a quote (quotes are good for 60 days only...etc.) and keep a copy of the quote in the database. Selection of product options? Can I set up some logic in setting up product options? For example, if I order model xyz, then I can only get options, A, B or C. If I choose option A, then I can't get option B, only C. If I select option B, then I can't get option A or C. Link to comment Share on other sites More sharing options...
fiedlerh Posted November 14, 2005 Author Share Posted November 14, 2005 Thanks for finding it. If I search Contributions for RMA I come up with nothing. I bet OSC will be a great package in a few years. Looks a little high maintenance in its present state. Link to comment Share on other sites More sharing options...
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