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osCommerce

The e-commerce.

Orders placed disappear


ginacresse

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:( Help, please. I have just set up an osCommerce shopping cart on my client's website (hosted by LunarPages). The payment processing is done only through PayPal (both PayPal account holders and credit card users accepted). When I tested with my PayPal account, everything worked fine, but she has a customer who ordered with a credit card and the only evidence at all is that the money showed up in my client's PayPal account. No order shows up on osCommerce and there was no e-mail notification to my client. Who can I get help from? Is this a LunarPages issue? Or osCommerce? Please help. I don't know what to tell my client when she finds money in her PayPal account and doesn't know who to ship books to.

 

Gina Cresse

Desperate in California

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David,

 

What caused this was a customer who didn't return to my website after completing the order. I had to go through a procedure of installing the contribution "PayPal IPN" (instant payment notification) which stores the order before leaving osCommerce. Hope this helps.

 

Gina

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