Items not showing in Orders

[quadrantpark]

Hello,

 

Hope somone can help me here.

 

We are running an OSCommerce site and everything seems to be working fine apart from one problem.

 

Every now and then we get the Paypal confirmation by e-mail and everything gets paid. However, when we check the order in the Catalogue admin page the order does not show up and it looks as if the customer has not ordered anything.

 

Has anyone seen this before? If so hope you can help.

 

Thanks

 

QuadPark

http://www.quadrantpark.com

[99darkgreenGT]

i get the same problem every now and then. i think it is due to the customer not clicking the "finalize" button or whatever it says after they make the paypal payment on the paypal site. once they click that button it is suppose to redirect them back to your website and away from paypal. at that time i believe it tells your site the items ordered and adds it to your pending orders.

[quadrantpark]

i get the same problem every now and then. i think it is due to the customer not clicking the "finalize" button or whatever it says after they make the paypal payment on the paypal site. once they click that button it is suppose to redirect them back to your website and away from paypal. at that time i believe it tells your site the items ordered and adds it to your pending orders.

 

 

Cheers for reply, exactly what I thought

 

Can anyone else confirm this please?

 

Cheers

[Guest]

If the customer pays via PayPal and doesn't return to your site, the order won't get written in the database.

 

Go to your PayPal account via paypal.com

 

Click on Profile. Click on Website Payments. Turn on Auto Return and place the URL you want the customer to be redirected to when they've finished making their payment.

 

The URL to type in is: www.yoursite.com/checkout_success.php

 

Andrea

[Recidivist]

You problem could be related to the version of php your store runs on.

 

The fix in this thread may help.

 

k.

[Guest]

I have been wondering this as well. I have 40 registered customers who have placed orders, but when I try viewing orders placed absolutely none of them have been placed into the osCommerce database. Really hoping the paypal>website payment preferences>auto return feature works for me. For now, I'm going to have to track down each customer via paypal and ask them what they ordered!

[ginacresse]

If the customer pays via PayPal and doesn't return to your site, the order won't get written in the database.

 

Go to your PayPal account via paypal.com

 

Click on Profile. Click on Website Payments. Turn on Auto Return and place the URL you want the customer to be redirected to when they've finished making their payment.

 

The URL to type in is: www.yoursite.com/checkout_success.php

 

Andrea

 

Wow. You mean I went through that whole big complicated procedure of installing PayPal IPN (with the SSL business) to fix this and all I had to do was set the URL to return to the site? I wish I'd seen this post earlier -- I'd have gotten to bed a lot earlier two nights ago! Would it make sense for me to un-do the PayPal IPN changes and just make this one simple change?

[Guest]

just becareful

 

The URL to type in is: www.yoursite.com/checkout_success.php

 

the script should be checkout_process.php otherwise no e-mail messages are sent out.

[mediareaction]

enigma1:

 

So in paypal the "Auto Return" link should be: https://www.yoursite.com/checkout_process.php

 

NOT

 

https://www.yoursite.com/checkout_success.php

 

 

?

 

Thanks,

Dave

[quadrantpark]

enigma1:

 

So in paypal the "Auto Return" link should be: https://www.yoursite.com/checkout_process.php

 

NOT

 

https://www.yoursite.com/checkout_success.php

?

 

Thanks,

Dave

 

 

Cheers everyone, I just turned IPN on, fingers crossed :D

 

Thanks again