How do you handle customers paying by cheque?

[Jimster_s]

hi

 

if a customer decides to pay by cheque, when they checkout it say make payable to: and also gives the address to send it to

 

if a customer then just puts a cheque in an envelope without any other information how do you handle it when you receive it? do you go into your admin section and do a search for that name? what if they send a cheque in a different name than the one they entered in your shop?

 

i would have though the customer needs to send in some details with the cheque, but unless they are told to they probably wont. even if they are told to you will still get some that dont

[Jack_mcs]

You can put an extra note by the address in the email they receive saying that if they don't include the order number on the check, it could delay delivery by several weeks. You could add the contribution to sort orders so you could then look at names and dates more easily and maybe narrow it down. Other than that, I think you just need to search your orders until you find it.

 

Jack