Some customers dissapear!!

[Guest]

Hi everybody, I have been using oscommerce for a year now, the problem is that from time to time, old customers that I have in my customer database dissapear!!

 

Does anybody know why this could happen??

 

Thanks a lot!

[kgt]

Are you certain they have disappeared from the database, or do you just presume they have on account of them not showing up in the admin anymore? Can you give anymore information? What exactly is happening?

[Guest]

Thanks you for replying.

 

Well ill give you an example:

 

A customer registers, buys something from my site. I sen him the item sold and put him into "processing status". A week later I recieve the money, i enter my admin to put him in "sent" status and hes gone!!! hes not even in the customer list!

 

please help!

thanks in advance

[kgt]

This is a start, but you're still not giving much information. Remember we can't see what you're seeing.

 

1. Is the customer in the DATABASE? You will need to use a tool like phpMyAdmin to look in the customers table and see if this customer exists. Then you will need to look in the orders table and see if they exist in that table as well.

 

2. Does this happen to all customers who have their status set to 'Sent?'

 

3. How many customers does this happen to? (That you know of).

 

4. Can you intentionally reproduce this with a test account, or does it happen randomly?

 

5. Can a 'missing' customer still log on and create orders?

 

6. What contributions do you have installed?