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someone placed an order but it isn't showing up


amy purple

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I received payment through paypal for it, they are listed as a customer but the order they just made isn't showing up in the admin panel. I didn't receive an e-mail saying an order was made either except for notification via paypal. This is only my second order. The first one went through no problem a few days ago. Also, the items weren't removed from the shop as they were sold. any idea what might be going on? thanks.

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Hi Amy,

 

You need to install the Paypal IPN contribution and not use the out of the box module that comes with osc.

 

Mark

 

do you have an explanation why it worked fine for the first order though? The first one, i received the confirmation e-mails and it deducted from the inventory total. However, the second one it didn't do either. Is it possible they didn't finish up the order after going through paypal or something?

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Hi Amy,

 

They probably never click the button to return to your site so the order was never logged in the database.

 

I dont use Paypal so I can not really give an indepth explanation of the way it works.

 

Download the contrib and read the install file, it should clear some things up for you.

 

Mark

Lifes a bitch, then you marry one, then you die!

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