Logging into a customers account....

[Guest]

I have a customer that did not return to my website after paying via paypal, so I have the money but no idea what they ordered. Is there any way that I can log into my customers account so that I can recover their cart on my site and know what they ordered?

[mark27uk3]

Hi Autumn

 

Search the contributions for the 'master password' contrib, it will allow you to access your customers account and complete the transaction.

 

I would also suggest using the cheque/postal order payment module but retitle it paypal and enable that when you need to complete an order and then disable it again.

 

Mark

[wheeloftime]

And install Paypal IPN. It might give you some obselete orders if people do not pay on Paypal afterall but better to remove those once and a while as to not know what the order beheld.

[Guest]

Hi Autumn

 

Search the contributions for the 'master password' contrib, it will allow you to access your customers account and complete the transaction.

 

I would also suggest using the cheque/postal order payment module but retitle it paypal and enable that when you need to complete an order and then disable it again.

 

Mark

 

I actually installed that before this even happened and it totally did not work. So I gave up and uninstalled it.

 

Thanks though

[mark27uk3]

Hi Autumn,

 

I have used this contrib for a long time now and find it invaluable.

 

Maybe you should try and install it again.

 

Mark

[wheeloftime]

Hi Autumn,

 

I have used this contrib for a long time now and find it invaluable.

 

Maybe you should try and install it again.

 

Mark

 

Yes, I have the same, good, experience with it and normally it should work without major problems. Try again as it may save you a lot of trouble.

 

Reminds me that you maybe installed the devosc version initially ? It must be good also but I have no personal experience with that one All I know is that it requires a lot more changes to install. The osC teams version is very easy to install.