Help...My website has gone

[Guest]

Hi,

I logged into by site admin this morning to update some sales records and then decided to check my site live so clicked onto cataloge but all I got was a blank page. I then entered my sites url into google and ended up with the same blank page.

I then contacted my Hosting Company who did a few checks but came up with no errors on their part that could have caused a problem with my site and they advised me to get in touch with the support section for the template I have used.

Can anyone give me any clues as to what may have happened and what I should do, please.

By the way, I haven't altered any files etc on my site as I wouldn't know how to!

Hope someone can help.

best Wishes, Lin

[dahui]

Hi,

I logged into by site admin this morning to update some sales records and then decided to check my site live so clicked onto cataloge but all I got was a blank page. I then entered my sites url into google and ended up with the same blank page.

I then contacted my Hosting Company who did a few checks but came up with no errors on their part that could have caused a problem with my site and they advised me to get in touch with the support section for the template I have used.

Can anyone give me any clues as to what may have happened and what I should do, please.

By the way, I haven't altered any files etc on my site as I wouldn't know how to!

Hope someone can help.

best Wishes, Lin

<{POST_SNAPBACK}>

 

can you post an url of yr domain and a link to yr cart please?

 

what if you access yr webdir by ftp? everything there? db up and running?

 

dahui

[Guest]

can you post an url of yr domain and a link to yr cart please?

 

what if you access yr webdir by ftp? everything there? db up and running?

 

dahui

<{POST_SNAPBACK}>

 

Hi,

 

www.bestturnedout.co.uk

 

sorry, I usually leave all the technical bit to my hosting company so I don't understand the technical jargon. How do i supply you with a link to my cart?

[dahui]

Hi,

 

www.bestturnedout.co.uk

 

sorry, I usually leave all the technical bit to my hosting company so I don't understand the technical jargon. How do i supply you with a link to my cart?

<{POST_SNAPBACK}>

 

when you normally acces yr admin or your catalog which url do you use

 

dahui

[Guest]

you will need to get the help from the people who put your site together, you are not using the standard osCommerce.

[Guest]

you will need to get the help from the people who put your site together, you are not using the standard osCommerce.

<{POST_SNAPBACK}>

 

OK , Thank you

[♥Vger]

The host company advertise it as being osCommerce - it may just be that it's an automated install with a branded login screen to the admin.

 

I'm guessing that the hosting company upgraded something that broke osCommerce. Best to get them to own up to what they changed.

 

Vger

[Guest]

The host company advertise it as being osCommerce - it may just be that it's an automated install with a branded login screen to the admin.

 

I'm guessing that the hosting company upgraded something that broke osCommerce.  Best to get them to own up to what they changed.

 

Vger

<{POST_SNAPBACK}>

 

My site is back up running...sort of. My hosting company emailed to say my site was fixed. The layout has been changed and it is running very slowly. I have been trying to set my products active again but after so many it almost freezes and then I get ' page cannot be displayed' and so have to log in again. I have informed my hosting but so far have not had a reply back from them.

Should I be worried that my site has been accessed and should I think about changing my hosting?!!

[♥Vger]

Mibble was correct - what you have is not osCommerce, it's CRE Loaded. This is not the forum for CRE Loaded, sorry!

 

Vger