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Shipping weight is doubled on the shipping page


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Posted

Hi,

 

I have a product that shows in the backend admin area with a weight of 3lbs. When I add it to the cart by itself and checkout it shows a weight of 6lbs.

 

Has anyone ever seen this?

 

Please help.

 

Thanks

 

Fletch

Posted

Do you have extra weight added to your items?

 

Check in ADMIN > CONFIGURATION > SHIPPING / PACKAGING: Package Tar weight.

 

That would be the only place I could guess it may be coming from. If that is 0 or null, then you have a problem elsewhere.

Sincerely,

Bruce

 

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