Shoppers with AOL forced to register

[kirchenbauer]

Hi. I am hoping someone can help me with this. I use StatCounter and noticed that people with America Online keep getting taken to the log-in page when trying to browse the catalog. For instance, if they click on a product category, they get taken to the log-in page instead.

 

I emailed a couple of people who had registered, but didn't make purchases and they both said that they could not browse the catalog without registering. Both of them have AOL.

 

I am wondering if this is happening to AOL users because they don't have static IP's. I have only seen it happen to people with AOL.

 

Does anyone know what is going on and/or how I fix it?

 

Thank you,

Sherry

[kirchenbauer]

Hi.  I am hoping someone can help me with this.  I use StatCounter and noticed that people with America Online keep getting taken to the log-in page when trying to browse the catalog.  For instance, if they click on a product category, they get taken to the log-in page instead.

 

I emailed a couple of people who had registered, but didn't make purchases and they both said that they could not browse the catalog without registering.  Both of them have AOL.

 

I am wondering if this is happening to AOL users because they don't have static IP's.  I have only seen it happen to people with AOL.

 

Does anyone know what is going on and/or how I fix it?

 

Thank you,

Sherry

<{POST_SNAPBACK}>

 

Help...Does anyone have a suggestion? Is this happening to anyone else?

Thanks,

Sherry

[kgt]

Help...Does anyone have a suggestion?  Is this happening to anyone else?

 

You have the answer figured out. :)

 

AOL members often (always?) have rotating IP Addresses, so you need to turn off the IP Address check.

 

http://www.oscommerce.info/kb/osCommerce/G..._and_Tricks/168

 

Make sure Check IP Address is set to false in Admin > Configuration > Sessions

[kirchenbauer]

Thank you! I made the change, and it sounds like that

will solve the problem.