AVS error - when there shouldn't be

[Danny_C]

Everything on the installation seems to be working, and it seems to be communicating with our payment gateway Wonderpay. But whenever anyone tries to sign up, it gives an AVS error that "billing address1 does not match shipping address1".

 

Wonderpay says everything is functioning correctly on their end, and that it has to be an issue with OSCommerce... but when I researched it, it doesn't seem that this is a problem that people have had in the past.

 

If anyone has any troubleshooting ideas, they would be greatly appreciated.

 

The site, by the way, is www.merchantproducts.com/

[♥Monika in Germany]

Everything on the installation seems to be working, and it seems to be communicating with our payment gateway Wonderpay.  But whenever anyone tries to sign up, it gives an AVS error that "billing address1 does not match shipping address1".

 

Wonderpay says everything is functioning correctly on their end, and that it has to be an issue with OSCommerce... but when I researched it, it doesn't seem that this is a problem that people have had in the past.

 

If anyone has any troubleshooting ideas, they would be greatly appreciated.

 

The site, by the way, is www.merchantproducts.com/

<{POST_SNAPBACK}>

 

you will need to post the payment gateway contrib you are using :-)

[Danny_C]

you will need to post the payment gateway contrib you are using :-)

<{POST_SNAPBACK}>

 

Good idea. That can be found here: http://www.wonderpay.com/html/oscommerce.html

 

It was mentioned that it may be an issue with that gateway contrib having an issue with my version of osCommerce, which is osCommerce 2.2-MS2.

[♥Monika in Germany]

Good idea.  That can be found here: http://www.wonderpay.com/html/oscommerce.html

 

It was mentioned that it may be an issue with that gateway contrib having an issue with my version of osCommerce, which is osCommerce 2.2-MS2.

<{POST_SNAPBACK}>

 

 

I checked the files, they look ok to me ... the message you get is not from osC but wonderpay right? Does it happen even when shipping and billing address are the same in osC?

[Danny_C]

I checked the files, they look ok to me ... the message you get is not from osC but wonderpay right? Does it happen even when shipping and billing address are the same in osC?

<{POST_SNAPBACK}>

 

Yes. It goes to the confirmation page, shows all of the correct information with the shipping address exactly matching the billing address, and then when you click to confirm and finish the order, it returns the AVS error that the addresses don't match.

 

My first thought was that since it seems to be communicating with Wonderpay and they're returning the error, that it must be something on their end, but when I talk to them they say that everything is looking good on their end and say that it's an issue with my OSCommerce installation. They've suggested entirely reloading OSCommerce, but that's a large undertaking if it turns out not to be the issue... so that's why I'm hoping for some other troubleshooting options first. :)

[♥Monika in Germany]

in this case I'd do a logging for all parameters (you find them inyour files in the function process button)

 

add this to the shipping module file in that function right before the parameters are added (those hidden values)

$time=date("d M Y H:i:s");
$logfile=fopen(DIR_FS_CATALOG . 'logfile.txt',"a");
fputs($logfile,$time . " - ci_billaddr1: " . $order->customer['street_address']) . "\n");
..... (add an fputs line for all shipping and billing parameters)
fclose($logfile);

 

create a file logfile.txt in catalog, and assign all rights (777) to it

 

then try to use the module, and after the error check the logfile. Let's see what you have in there!