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osCommerce

The e-commerce.

fed-ex & shipping internationally


bindoe

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i had a customer from norway order from my online store in new york. osc gave my customer the following options:

Gournd

Express Saver

2day

standard overnight

priority overnight

first overnight

 

these should be domestic opions only. oviously you can't ship ground to norway. anyway my shopper ended up picking the ground option which happened to be $3.98 by the way.

 

well when i went to ship fed-ex gave me the real options and rates. i only had two options

interanionaly priority and interantional economy both of which are over $70.00

 

what do i do? do i have to eat the shipping costs? more importantly, how do i prevent this from happening again?

 

UPS options were correct and so were USPS although USPS did give two flat rate envelope option which i wish i hadn't because i can't ship my products in an envelope. the rate for the envelope options are also way to low.

 

pls help.

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what fedex contribution are you using?

only thing i would do, is let the customer know that ground is impossible and needs to choose a different shipping option.

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