Impatient Customers = Duplicate Charges

[OSVS]

I attempted to search, "checkout_confirmation.php" to see if anyone had made a post abou tthis previously.... I was limited to 1000 results, and went thru a few pages before giving up.

 

What I am having is some customers double click, or click multiple times in the checkout_confirmation.php page while waiting for their order to besent to my processor. When they do this, they get multiple charges on their credit cards.

 

I do not have any text at the bottom of the page, asking to only "Only Click Once, transactions may take longer than 30 seconds to process". I would like that line of text under the process or continue button on that page.

 

If anyone knows how I can let my customers know it may take a moment, I am sure it would help the impatient onse from the multiple clicks. (8 from one customer in less than 30 seconds??? My chargelog has the times of processes down to seconds - lol)

 

Thanks in advance!

[Guest]

I attempted to search, "checkout_confirmation.php" to see if anyone had made a post abou tthis previously.... I was limited to 1000 results, and went thru a few pages before giving up.

 

What I am having is some customers double click, or click multiple times in the checkout_confirmation.php page while waiting for their order to besent to my processor. When they do this, they get multiple charges on their credit cards.

 

 

Thanks in advance!

 

I am trying to troubleshoot the same issue for a new client. I am COMPLETELY new to oscart having come from a cart32 and squirrelcart environment. Can you tell me that when your customers have been charged multiple times, have you also received multiple order quantities or just the single item they were purchasing? With my clients cart, some customers are getting charged up to 8 times for an item, but only recieving exactly the quanity that they ordered (insted of the 8 they were charged for!)

[Gil_e_n]

Adding text is simple enough - just add something like <?php echo TEXT_CONFIRMATION_CLICK; ?> underneath the button, and define that in your includes/languages/english/checkout_confirmation page. I'm afraid I can't answer the other question, though.