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osCommerce

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URGENT - Payment Information Page


ukgoods

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I keep getting calls from customers saying they cannot get past the Payment Information page.

 

They put in their credit card information (correctly). They click on the "continue" button and the system will not proceed any further. There is no error message. It happens on any payment method.

 

I cannot recreate the problem. In fact, if I login with my master password, I can put in their credit card number and complete the order.

 

It does not happen with every customer either.

 

Is there anyway I can log what is going on so I can track down the problem?

 

HELP PLEASE!!!!

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