Newbie needs help :)

[hello_world]

Right then this is my first attempt at this so be nice LOL.

 

I have set up my first OSCommerce site and it works perfectly and I have added the helpdesk admin, catalog and with a bit of reading the Database entries and table all OK but the instruction on setting up the E-Mail side of it make no sense (can't even find the aliases file on my server), if someone could do a more detailed instruction on this issue I know it would help me and other.

 

Many Thanks.

 

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Mail Alias Entry (Sendmail Example)

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In order to insert incoming emails into the database, a mail alias entry is needed

to pass the email content to the osc_mail2db.php script.

 

Each department the helpdesk has should have its own email address. Each

address should be entered in the mail aliases file.

 

An example mail alias entry for a "sales" department (email = sales@server.com) is:

 

sales: a_backup@email_address.com, "|/path/to/php -q /path/to/osc_mail2db.php config=/path/to/admin/includes/configure.php"

 

The mail aliases file may exist in /etc/mail/aliases - when it has been

modified the linux command "newaliases" needs to be executed.

 

The backup email address part should be a real email address which

emails are forwarded to. This is a backup incase the php script fails.

 

It is important to use the Administration Tool configuration file and not

the Catalog configuration file, as access is needed to the

mime_decode.php class via the DIR_FS_ADMIN parameter.

 

Qmail Example (.qmail-sales)

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"|/path/to/php -q /path/to/osc_mail2db.php config=/path/to/admin/includes/configure.php"

 

Proc Mail Example

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:0

* (^To:|^CC:|^Cc:) .*sales@server.com

"|/path/to/php -q /path/to/osc_mail2db.php config=/path/to/admin/includes/configure.php"

 

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TODO Suggestions

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Store file attachments on the server and grant acess to the files via the

Helpdesk frontend.

 

[This is one reason to currently use a backup email address as noted

above incase a customer sends an email with a file attachment]

 

The mime_decode.php class is able to extract file attachments from an

email.