MLu Posted August 23, 2005 Share Posted August 23, 2005 I have some customers who complains that they are unable to add extra products to their baskets. With me it works fine, and I can add as many as I please. When asking the customers about the error, they tell that they do not get any error messages. But they then make two or three orders which I have to manually consolidate afterwards :( Does anyone what could cause this problem? Mogens Link to comment Share on other sites More sharing options...
Guest Posted August 23, 2005 Share Posted August 23, 2005 They are clicking the 'checkout' button before they click the 'update' button. Matti Link to comment Share on other sites More sharing options...
M-Pro Posted August 23, 2005 Share Posted August 23, 2005 As previous reply, problem is probably that customers are entering a quantity in the shopping cart then clicking the checkout botton. To help avoid this issue, you could add some javascript to shopping_cart.php to do an onchange (you'd have to work out which on_ event is best in this instance) event to automatically add quantities if anything is input to the quantity fields. I'm not sure is anyones done a contribution for this - but it wouldn't be hard to develop if not - there's lots of non osC examples of how to do this out there. But I'd suggest even better add a qty input field or drop down to the main product display page as per http://www.oscommerce.com/community/contributions,1253 and this one add a qty to the product listing http://www.oscommerce.com/community/contributions,2147 Of course, the most customer friendly solution is do all 3 !! M-Pro Link to comment Share on other sites More sharing options...
New 
Recommended Posts
Archived
This topic is now archived and is closed to further replies.