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PayPal order not putting in item name


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Hi, When I get an order with PayPal in the ITEM/PRODUCT section it's putting in the store name instead of the item the customer perchased. Does anyone know how to fix this? Any help will be appreciated.

 

Magaly

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Hi,  When I get an order with PayPal in the ITEM/PRODUCT section it's putting in the store name instead of the item the customer perchased.  Does anyone know how to fix this?  Any help will be appreciated.

 

Magaly

 

What ever is passed to the PAypal is what it will return.So please check at the paypal button what all is being sent to Paypal.

 

Satish Mantri

Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site.

 

Check My About US For who am I and what My company does.

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Which PayPal button are you reffering to?

 

Magaly

 

I am having a simliar problem.

Some of my orders (not all) are not being recorded in my OS commerce cart and only show up as a payment to my store in paypal.

 

anyone know what the problem is?

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I am having a simliar problem.

Some of my orders (not all) are not being recorded in my OS commerce cart and only show up as a payment to my store in paypal.

 

anyone know what the problem is?

One of my clients is also having this problem. Is there anyone that can provide details on how to fix this (exact steps). Someone mentioned going to the 'paypal' button, but I don't quite get what they are talking about. We didn't manually create any PayPal buttons for the store - we set up a paypal account, then in OSC went into modules>payments and enabled PayPal.

Edited by MaFunk
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I am having a simliar problem.

Some of my orders (not all) are not being recorded in my OS commerce cart and only show up as a payment to my store in paypal.

 

anyone know what the problem is?

 

Often this is caused by a customer closing the Paypal window instead of hitting continue to return to your store.

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Often this is caused by a customer closing the Paypal window instead of hitting continue to return to your store.

 

Hmmm. . .that is not the case here. I did a test order, and even when you contine to the store this still happens. Any other ideas on how to fix?

 

OSC clearly knows what is being ordered, and a copy of the order is sent to the client. However the store only gets a paypal receipt and it doesn't show the correct info.

Edited by MaFunk
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Hmmm. . .that is not the case here. I did a test order, and even when you contine to the store this still happens.  Any other ideas on how to fix?

 

OSC clearly knows what is being ordered, and a copy of the order is sent to the client. However the store only gets a paypal receipt and it doesn't show the correct info.

 

Nobody knows how to fix this?

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Nobody knows how to fix this?

To those of you who are having this problem, this is how we are getting around it. It's not a fix, but it helps.

 

When you get a new PayPal order note the name. Then go into Orders, click the correct customer name, there you'll see there order with all of the correct info. So in otherwords, the system doesn't work well with PayPal, but if you view OSC orders you can get the info that you need.

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  • 3 weeks later...

This happens to me when a customer orders via PayPal using a credit card, but does not have a PayPal account. As I recall it has something to do with a return url, but I've never figured out how to fix it. It happens to me about once a week, and I just contact the customer to find out what they ordered, a pain, but not a huge pain...

 

Would like to get it fixed as well. ;)

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I think I might have found the solution.

 

In your PayPal Profile, under "Website Payment Preferences", turn on "Auto Return for Website Payments"

 

Auto Return for Website Payments brings your buyers back to your website immediately after payment completion. Auto Return applies to PayPal Website Payments, including Buy Now, Donations, Subscriptions, and Shopping Cart.

 

And put in http://www.whateveryoursiteis.com/checkout_success.php as the "return url".

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  • 2 months later...
I think I might have found the solution.

 

In your PayPal Profile, under "Website Payment Preferences", turn on "Auto Return for Website Payments"

 

Auto Return for Website Payments brings your buyers back to your website immediately after payment completion. Auto Return applies to PayPal Website Payments, including Buy Now, Donations, Subscriptions, and Shopping Cart.

 

And put in http://www.whateveryoursiteis.com/checkout_success.php as the "return url".

 

Please help. The auto return is on, but we still do not get the cart details in paypal.

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