logged out!

[Guest]

why do i keep getting logged out and sent back to the login page whenever i click continue from the checkout, i have to do it about 10 times to get it to actually continue........

 

jim

[stevel]

Some possibilities:

 

1. Incorrect values of the _SERVER and _COOKIE_DOMAIN defines in configure.php.

2. Setting any of the "check" options in admin under Sessions.

3. Using files instead of MySQL for sessions and losing your session info.

[Guest]

Some possibilities:

 

1. Incorrect values of the _SERVER and _COOKIE_DOMAIN defines in configure.php.

2. Setting any of the "check" options in admin under Sessions.

3. Using files instead of MySQL for sessions and losing your session info.

<{POST_SNAPBACK}>

 

 

i checked the configure.php files and sessions are set to MySQL, _SERVER & _COOKIE_DOMAIN defines appear to be correct and none of the sessions options are checked....

 

any other ideas

 

thanks

 

jim

[stevel]

Not offhand. Please explain in more detail what happens. At what stage of the checkout does this occur? Do the _COOKIE_DOMAIN defines contain only a domain or hostname (eg. 'example.com') and not a URL? If you get it to proceed once, is it ok from then on?

[Guest]

Not offhand.  Please explain in more detail what happens.  At what stage of the checkout does this occur?  Do the _COOKIE_DOMAIN defines contain only a domain or hostname (eg. 'example.com') and not a URL? If you get it to proceed once, is it ok from then on?

<{POST_SNAPBACK}>

 

The lines in my configure.php look like this:

  define('HTTP_SERVER', 'http://www.guitar-stuff.co.uk'); // eg, http://localhost - should not be empty for productive servers
 define('HTTPS_SERVER', 'http://www.guitar-stuff.co.uk'); // eg, https://localhost - should not be empty for productive servers
 define('ENABLE_SSL', false); // secure webserver for checkout procedure?
 define('HTTP_COOKIE_DOMAIN', 'www.guitar-stuff.co.uk');
 define('HTTPS_COOKIE_DOMAIN', 'www.guitar-stuff.co.uk');
 define('HTTP_COOKIE_PATH', '/catalog/');
 define('HTTPS_COOKIE_PATH', '');
 define('DIR_WS_HTTP_CATALOG', '/catalog/');
 define('DIR_WS_HTTPS_CATALOG', '');
 define('DIR_WS_IMAGES', 'images/');
 define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
 define('DIR_WS_INCLUDES', 'includes/');
 define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
 define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
 define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
 define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
 define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

 

When im at the first stage of the checkout and click continue, it usually sends me back to the login page. Sometimes i can get futher and complete an order, but i often get sent back to the login page from stages 2 & 3 of the checkout.

 

I also seem to get logged out when i hit 'buy it now' and when i try to view the cart i get logged out and the cart shows up empty

[djmonkey1]

What browser are you using?

[stevel]

Well, after playing with your site a bit, I can see that the session is being lost, but not always. Sometimes it will persist through a couple of pages but other times it will disappear - indicated by the cart emptying. Very odd. What values do you have set under Admin..Configuration..Sessions? And what exactly is the line in configure.php that defines STORE_SESSIONS?

 

As an experiment, turn off Prevent Spider Sessions in admin.

[Guest]

everything is set to false in Admin>Configuration>sessions

 

the line in configure.php is:

define('STORE_SESSIONS', 'mysql');

[stevel]

For grins, set HTTP_COOKIE_DOMAIN to something that isn't your domain, such as 'example.com'. Close and restart your browser and try a purchase again. The osCsid should remain in the URL throughout the process.

[Guest]

For grins, set HTTP_COOKIE_DOMAIN to something that isn't your domain, such as 'example.com'.  Close and restart your browser and try a purchase again.  The osCsid should remain in the URL throughout the process.

<{POST_SNAPBACK}>

 

the osCsid stayed in the url, still not really getting anywhere though....

sorry im a bit clueless with this stuff - learning though!

[stevel]

You're losing the connection to the session as stored in the database. I don't know why. It would take a lot of on-server debugging.

[OceanRanch]

Just a guess here.

 

If the IP address is changing then sessions would be recreated at certain times if the

 

admin->configuration->Sessions->Check IP address was set to true.

 

If so try setting it to false.

 

HTH

Tom

[Guest]

I think i fixed it! :D

 

i changed the STORE_SESSIONS line to:

define('STORE_SESSIONS', ''); //

 

now everything seems fine.....

 

thanks for all the help though i'd be lost without it!

 

cheers :thumbsup:

[stevel]

Well, that's bad. If that fixed it, your MySQL server is flaky, and you'll have other problems.