How do I debug email sending problems?

[Guest]

For some strange reason my shopping cart doesn't send emails like it used to. I haven't changed anything so I don't know why they are not being sent. None of the welcome emails, order receipt, or password forgot emails ever get delivered now.

 

How can I debug whats keeping them from being sent?

[greysun]

Are you useing an external smtp server IE through your isp. Are you hosting the site locally or is it through a hosting company. Do you get any errors or does everything work properly except the emails are not being delivered?

[brewbeer]

email usage has changed alot recently. some servers will have a limit of outgoing emails. I have had issues with sending emails with oscommerce. i believe it is worth an update as in the last year the can-spam act has infected trustworthy businesses. probably the issue is with your isp if you have locally hosted server or the server that runs your email is miscofigured or has a limit.

 

in a statement. email is frustrating these days and oscommerce is not the greatest platform to use for emailing due to federal regulations. I have major issues getting emails out from oscommerce so I started using phpmailer and incorporated it into the site. It has many more config values but does require development experience.

 

sorry i cant help more.

[Guest]

Are you useing an external smtp server IE through your isp.  Are you hosting the site locally or is it through a hosting company.  Do you get any errors or does everything work properly except the emails are not being delivered?

<{POST_SNAPBACK}>

 

My site is being hosted by a commercial webhosting company on a Linux server. I have OSC set to use sendmail. The shopping cart functions properly with no errors its just that no emails are ever delivered. I have checked with the hosting provider and they said that sendmail is installed on the webserver running on the normal port 25.

 

I tried this email test utility http://www.oscommerce.com/community/contributions,1595

and no errors at all but the emails never got delivered. On another part of the website I have a contact us page that uses Matt Wright's cgi formmail and that works fine. I get the emails from the cgi script just nothing from OSC.

[Guest]

what are the other settings in the admin regarding email, ie cr, cr/lf?

how are your email address' configured?

[Guest]

what are the other settings in the admin regarding email, ie cr, cr/lf?

how are your email address' configured?

<{POST_SNAPBACK}>

 

The only email address setup for my domain is [email protected] and its a real valid email. Here are the settings for email:

 

E-Mail Transport Method sendmail

E-Mail Linefeeds LF

Use MIME HTML When Sending Emails false

Verify E-Mail Addresses Through DNS false

Send E-Mails true

 

On the email linefeeds I have tried switching it to CRLF but I still didn't get the emails.

[boxtel]

The only email address setup for my domain is [email protected] and its a real valid email. Here are the settings for email:

 

E-Mail Transport Method  sendmail   

E-Mail Linefeeds  LF

Use MIME HTML When Sending Emails  false 

Verify E-Mail Addresses Through DNS  false

Send E-Mails  true

 

On the email linefeeds I have tried switching it to CRLF but I still didn't get the emails.

<{POST_SNAPBACK}>

 

I would recommend the emailQueue contrib. It will not solve the sending problem but it sure helps the testing process as you can resend your emails by the press of a button.

[chooch]

The only email address setup for my domain is [email protected] and its a real valid email. Here are the settings for email:

 

E-Mail Transport Method  sendmail   

E-Mail Linefeeds  LF

Use MIME HTML When Sending Emails  false 

Verify E-Mail Addresses Through DNS  false

Send E-Mails  true

 

On the email linefeeds I have tried switching it to CRLF but I still didn't get the emails.

<{POST_SNAPBACK}>

i am having the same problem..

 

all my emails on all my oscommerce sites hosted at the same hosting company have gone down

 

WTF is going on? it was doing my head-in but then realsied it was on all domains on same server - so i have emailed them and waiting for a response then will definately move to another host

[241]

Have you tried changing the x-mailer from osCommerce to your own domain with a valid return path as many isp now only accept mail form the domain with a valid return path, this is also true for Matt's formmail

 

You can try catalog/includes/functions/general.php approx line #963

 

    $message = new email(array('X-Mailer: osCommerce Mailer'));

 

to

 

    $message = new email(array('X-Mailer: yourdomain Mailer','Return-Path: [email protected]'));

 

admin/mail.php approx line #40

 

    $mimemessage = new email(array('X-Mailer: osCommerce'));

 

to

 

    $mimemessage = new email(array('X-Mailer: yourdomain','Return-Path: [email protected]'));

 

 

admin/includes/functions/general.php approx line #1073

 

    $message = new email(array('X-Mailer: osCommerce'));

 

to

 

    $message = new email(array('X-Mailer: yourdomain','Return-Path: [email protected]'));

 

admin/includes/modules/newsletters/product_notification.php approx line #203

 

      $mimemessage = new email(array('X-Mailer: osCommerce bulk mailer'));

 

to

 

      $mimemessage = new email(array('X-Mailer: yourdomain bulk mailer','Return-Path: [email protected]'));

 

where yourdomain is your domain name

[chooch]

Have you tried changing the x-mailer from osCommerce to your own domain with a valid return path as many isp now only accept mail form the domain with a valid return path, this is also true for Matt's formmail

 

You can try catalog/includes/functions/general.php approx line #963

 

 ? ?$message = new email(array('X-Mailer: osCommerce Mailer'));

 

to

 

 ? ?$message = new email(array('X-Mailer: yourdomain Mailer','Return-Path: [email protected]'));

 

admin/mail.php approx line #40

 

 ? ?$mimemessage = new email(array('X-Mailer: osCommerce'));

 

to

 

 ? ?$mimemessage = new email(array('X-Mailer: yourdomain','Return-Path: [email protected]'));

admin/includes/functions/general.php approx line #1073

 

 ? ?$message = new email(array('X-Mailer: osCommerce'));

 

to

 

 ? ?$message = new email(array('X-Mailer: yourdomain','Return-Path: [email protected]'));

 

admin/includes/modules/newsletters/product_notification.php approx line #203

 

 ? ? ?$mimemessage = new email(array('X-Mailer: osCommerce bulk mailer'));

 

to

 

 ? ? ?$mimemessage = new email(array('X-Mailer: yourdomain bulk mailer','Return-Path: [email protected]'));

 

where yourdomain is your domain name

<{POST_SNAPBACK}>

 

Many thanks for the reply.....

 

done it but nothing happens

 

i don't get what is going on - i tried your modification on a fresh install so it has to be the ISP or Server.. am waiting on the osting company to get off their back-side and actually reply to my support ticket!!

 

Thanks

[kabuca]

Many Many thanks.. these 4 lines of code change, now allows our picky ISP to deliver our orders to us..

 

Jason