HELP! serious problem with transactions

[eeprete]

Approximately a week ago, I changed my customers Verisign charge url to the one they've specified. Before this change everything was working properly.

 

1. The cart adds items, and totals out the order just fine.

 

2. The customer exits the OSC page and goes to the Payflow/Verisign confirmation page that says their card has been successfully charge for $XX.XX.

 

3. The AUTHORIZATION email comes across with the total charged.

 

4. No order email comes through to the store owner or the customer, and no order shows up in OS Commerce.

 

5. When the customer clicks the continue button from the Verisign page, they are then directed to checkout_success.php, where it says there cart is empty.

 

Any ideas on where to look to solve this? Is anyone else experiencing similar issues with Verisign/Payflow or any other payment gateway? It's close to a week with this problem, and no obvious solution, and the store owner/client is not too happy.

[Guest]

sounds to me like versign/payflow is not returning the customer to the checkout_success.php page

[eeprete]

sounds to me like versign/payflow is not returning the customer to the checkout_success.php page

<{POST_SNAPBACK}>

 

The silent post option was disabled by Payflow. In order to get to the checkout_success.php page, the user must click "Continue". When the continue button IS submitted, something is not getting transmitted back tripping the switch.

[Guest]

Approximately a week ago, I changed my customers Verisign charge url to the one they've specified. Before this change everything was working properly.

 

1. The cart adds items, and totals out the order just fine.

 

2. The customer exits the OSC page and goes to the Payflow/Verisign confirmation page that says their card has been successfully charge for $XX.XX.

 

3. The AUTHORIZATION email comes across with the total charged.

 

4. No order email comes through to the store owner or the customer, and no order shows up in OS Commerce.

 

5. When the customer clicks the continue button from the Verisign page, they are then directed to checkout_success.php, where it says there cart is empty.

 

Any ideas on where to look to solve this? Is anyone else experiencing similar issues with Verisign/Payflow or any other payment gateway? It's close to a week with this problem, and no obvious solution, and the store owner/client is not too happy.

<{POST_SNAPBACK}>

I am having the same problems and have tracked it back to the Fancier Invoice contribution. Have you got this one installed. What is happening, and I am still trying to come up with a fix for it - is that the checkout_processing calls the email_invoice module and in this module the order_id is used and doesn't come back out correctly. Then when the call goes to the checkout_success module, there is no order_id passed and it looses the verisign info and virtually doesn't create the order. When I comment out the order_id in the email_invoice module my credit card info and order is fine but then the invoice doesn't print properly.

 

Anyway - this may or may not help you - but if anybody else out there has had this problem and has fixed it - it would save me a lot of time.