PayPal not calculating correct total

[Flegg]

Hi there, I wonder if someone could help me please, I've just setup a OSCommerce website (version MS2) and when a customer goes through the checkout when they come to the end the total is calculated correctly, a typical order on my site is each item is ?5.00 and postage is ?1.50 but when they complete the order and the PayPal page is loaded for them to pay the amount that paypal requests is ?5.15, not ?6.50 which is the total in OSCommerce. I have attemped to try adding 2 items in the basket which totals to ?10.00 and ?3.00 packaging, where as OSCommerce calculates the correct amount due of ?13.00 PayPal calculated it as ?10.00 for the items and ?0.50 for the postage which is a total of ?10.50 which doesn't make sense. Does anyone know of what could be causing this or what to do to fix it? sounds like an issue with the Postage module, or, paypal have changed their interface and OSCommerce can't relay the information correctly. hope someone can help!

 

Thanks

 

regards

 

Dave

[Flegg]

Hi there, I wonder if someone could help me please, I've just setup a OSCommerce website (version MS2) and when a customer goes through the checkout when they come to the end the total is calculated correctly, a typical order on my site is each item is ?5.00 and postage is ?1.50 but when they complete the order and the PayPal page is loaded for them to pay the amount that paypal requests is ?5.15, not ?6.50 which is the total in OSCommerce. I have attemped to try adding 2 items in the basket which totals to ?10.00 and ?3.00 packaging, where as OSCommerce calculates the correct amount due of ?13.00 PayPal calculated it as ?10.00 for the items and ?0.50 for the postage which is a total of ?10.50 which doesn't make sense. Does anyone know of what could be causing this or what to do to fix it? sounds like an issue with the Postage module, or, paypal have changed their interface and OSCommerce can't relay the information correctly. hope someone can help!

 

Thanks

 

regards

 

Dave

<{POST_SNAPBACK}>

 

 

Anyone got a solution to this yet?

 

Thanks

[WiseWombat]

Hi there, I wonder if someone could help me please, I've just setup a OSCommerce website (version MS2) and when a customer goes through the checkout when they come to the end the total is calculated correctly, a typical order on my site is each item is ?5.00 and postage is ?1.50 but when they complete the order and the PayPal page is loaded for them to pay the amount that paypal requests is ?5.15, not ?6.50 which is the total in OSCommerce. I have attemped to try adding 2 items in the basket which totals to ?10.00 and ?3.00 packaging, where as OSCommerce calculates the correct amount due of ?13.00 PayPal calculated it as ?10.00 for the items and ?0.50 for the postage which is a total of ?10.50 which doesn't make sense. Does anyone know of what could be causing this or what to do to fix it? sounds like an issue with the Postage module, or, paypal have changed their interface and OSCommerce can't relay the information correctly. hope someone can help!

 

Thanks

 

regards

 

Dave

<{POST_SNAPBACK}>

Seems to be adding only .15 and not 1.5 take a look in your postage options and see if your can add one decimal place.

that would bring it from

5.00 plus 0.15 = 5.15

to

5.00 plus 1.5 = 6.5

[Flegg]

Hi all, I've just been experimenting and alltho I haven't fixed it, I've found a pattern, if there is 1 item in the basket, Paypal charges ?0.15 for P&P, if there's 2 items it charges ?0.50 for P&P (adds ?0.35 to the existing ?0.15) if there is 3 items it adds another ?0.15 same as the first item, if there is 4 it adds another ?0.35 totalling to ?1.00 P&P and so on, anyone know where this could be charging it from or getting the ?0.15 and ?0.35 amounts from? Thanks

[Flegg]

Hi WiseWombat, I have tried changing the postage cost from 1.50 to 15.0 and alltho all the way through the checkout process it's saying postage is ?15.00 when I click confirm order and it transfers me to paypal to pay, it's still registering ?0.15 for postage, it doesn't matter what figure I put in for postage, PayPal will still only charge the values in the above post :/

[WiseWombat]

Hi WiseWombat, I have tried changing the postage cost from 1.50 to 15.0 and alltho all the way through the checkout process it's saying postage is ?15.00 when I click confirm order and it transfers me to paypal to pay, it's still registering ?0.15 for postage, it doesn't matter what figure I put in for postage, PayPal will still only charge the values in the above post :/

<{POST_SNAPBACK}>

What postage method are you using.

Maybe your postage is calculated on item weight rather than price per item??.

[Flegg]

Hi there, thanks for your fast response, I'm using per item but also have flat rate setup, I can't see any settings in those for weight :/

[WiseWombat]

Hi there, thanks for your fast response, I'm using per item but also have flat rate setup, I can't see any settings in those for weight :/

<{POST_SNAPBACK}>

I dont know how you store is set up but With my store item weights are put in place through the admin when you introduce a new product in to your stores ,catagory or sub catagory but I cant remember if this is standard or if I added this on later?

[Flegg]

but shouldn't item weights only effect postage if you've told it to? from what I can see per item and flat rate postages doesn't have a weight item, so the item weight shouldn't effect the postage. Also, if that was the case, as more items were purchase, shouldn't the postage go up at a steady rate? as this is going up by ?0.15 then ?0.35 then back to ?0.15 again etc

[Flegg]

but shouldn't item weights only effect postage if you've told it to? from what I can see per item and flat rate postages doesn't have a weight item, so the item weight shouldn't effect the postage. Also, if that was the case, as more items were purchase, shouldn't the postage go up at a steady rate? as this is going up by ?0.15 then ?0.35 then back to ?0.15 again etc

[Flegg]

but shouldn't item weights only effect postage if you've told it to? from what I can see per item and flat rate postages doesn't have a weight item, so the item weight shouldn't effect the postage. Also, if that was the case, as more items were purchase, shouldn't the postage go up at a steady rate? as this is going up by ?0.15 then ?0.35 then back to ?0.15 again etc

[Flegg]

I've just setup a NOCHEX account and attemped to do it on there and NOCHEX calculates the correct amount to charge, so there issue is either with PayPal or the standard PayPal module within OSCommerce, anyone have have suggestions?

 

Thanks