hubcat Posted July 22, 2005 Share Posted July 22, 2005 Just went live this morning, and would love some feedback. http://www.FaeriesDance.com One thing we've already heard is that we're getting the "ssl certificate unknown" notification in Firefox, but even our ssl people (Godaddy) didn't seem to know how to fix it. This doesn't happen in IE. Is this typical? Thanks for any commnets. Adrienne PS - If you create a test account, please make it something obvious like "test" so I can delete it later. Thanks. Link to comment Share on other sites More sharing options...
FalseDawn Posted July 22, 2005 Share Posted July 22, 2005 Get your host to rekey or reinstall the cert - someone has botched the job probably. Was this cert moved from another host or installed directly onto your account? If it was installed directly by your host, they are responsible for it (especially if you had to pay them to install it) and should be able to get it sorted. Link to comment Share on other sites More sharing options...
hubcat Posted July 22, 2005 Author Share Posted July 22, 2005 Thanks for the comments. Actually, we installed it ourselves. Do you have any idea where in the process a mistake would have made this happen in Firefox but not IE? We'll go check the installation again... Forever Learning, Adrienne Link to comment Share on other sites More sharing options...
Guest Posted July 24, 2005 Share Posted July 24, 2005 This is due to the certificate issuer not being a trusted issuer within FF. There is nothing you could do other than buy a new certificate from a trusted issuer such as GeoTrust, Thwate etc. Another user here has exactly the same problem (look in general support forum thead is called something like WWW, ssl goof), they also have Starfield technology as their issuer. Although Starfield say they have 99% browser compatibility, it looks as though FF falls into their 1%. FF currently has 19% of the browser market share, you need to decide whether you can afford to lose 2 in 10 customers. Link to comment Share on other sites More sharing options...
FalseDawn Posted July 25, 2005 Share Posted July 25, 2005 It is highly unlikely that any modern SSL cert would be issued by a root signing authority not implicitly trusted by most versions of FireFox... If this was the case, it wouldn't last long! The 1% incompatibility margin just accounts for very old version of browsers. The certificate is not installed correctly. I suggest that you seek advice from your host. Link to comment Share on other sites More sharing options...
Guest Posted July 25, 2005 Share Posted July 25, 2005 It is highly unlikely that any modern SSL cert would be issued by a root signing authority not implicitly trusted by most versions of FireFox...If this was the case, it wouldn't last long! The 1% incompatibility margin just accounts for very old version of browsers. The certificate is not installed correctly. I suggest that you seek advice from your host. <{POST_SNAPBACK}> Well I've seen 2 different sites in the matter of a week with the issuer not being trusted by FF 1.0.4 both have been for Starfield Technologies. Link to comment Share on other sites More sharing options...
Guest Posted July 25, 2005 Share Posted July 25, 2005 Or it could be due to this "What happens if I don't install the intermediate certificate? Failure to properly install Starfield's intermediate certificate along with the issued Web Server Certificate means that the trusted-chain certificate cannot be established. This means that when visitors attempt to access your supposedly secure site they will be presented with a "Security Alert" that indicates that "The security certificate was issued by a company you have not chosen to trust?" Faced with such a warning, potential customers most likely will take their business elsewhere. Downloading and installing Starfield's intermediate certificate on your Web server will immediately fix this problem. The intermediate certificate is attached to the e-mail message you'll receive upon certificate issuance. It is also available from the Starfield repository. " from here http://e-domainia.com/faq_secureturbo.htm#...ertnotinstalled Look like you need to install their intermediate certificate on your web server. Link to comment Share on other sites More sharing options...
hubcat Posted July 26, 2005 Author Share Posted July 26, 2005 Thanks to you both! :D We will definitely look into the intermediate certificate to determine if that's where the problem lies. At least now we have somewhere to look. In the meantime, does anyone have any comments on the actual site? :rolleyes: http://faeriesdance.com Peace, Adrienne Link to comment Share on other sites More sharing options...
FalseDawn Posted July 26, 2005 Share Posted July 26, 2005 The site is plain, but gets the job done, I suppose... You have some aliasing issues going on around the letters of your logo, and the credit card images are blurry. Link to comment Share on other sites More sharing options...
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