oneclickappliances Posted July 19, 2005 Share Posted July 19, 2005 Can anyone help. About 25% of the time when orders are placed - the checkout success page isnt loading. The order still is placed, but the checkout success page tries to load until it times out. the other 75% of the time it load in about 2 seconds. This leaves the customer thinking it didnt go through so they usually hit the button several more times placeing mulitple orders. Has anyone experienced this. Does anyone have any ideas? Thanks Link to comment Share on other sites More sharing options...
Guest Posted July 19, 2005 Share Posted July 19, 2005 have you changed the page in any way? what payment gateway are you using? Link to comment Share on other sites More sharing options...
boxtel Posted July 19, 2005 Share Posted July 19, 2005 Can anyone help. About 25% of the time when orders are placed - the checkout success page isnt loading. The order still is placed, but the checkout success page tries to load until it times out. the other 75% of the time it load in about 2 seconds. This leaves the customer thinking it didnt go through so they usually hit the button several more times placeing mulitple orders. Has anyone experienced this. Does anyone have any ideas? Thanks <{POST_SNAPBACK}> could be your email sending, turn it off and try to place an order yourself. Treasurer MFC Link to comment Share on other sites More sharing options...
oneclickappliances Posted July 19, 2005 Author Share Posted July 19, 2005 Yes I have changed the page - I accept Paypal - check/money order - Payflow pro for credit cards. I will try turning off the emails and seeing if that does the trick. I will let you know either way. Thanks Link to comment Share on other sites More sharing options...
oneclickappliances Posted August 27, 2005 Author Share Posted August 27, 2005 Okay, well this does do the trick. Thank you for the help. -- Now what do I do about sending emails to customers, now customers dont get an email when they make an account, or place there order. Mark Link to comment Share on other sites More sharing options...
♥Vger Posted August 27, 2005 Share Posted August 27, 2005 Make sure that your e-mail addresses are entered in your osC admin panel just as e.g. [email protected] and not as Sales<[email protected]> and see if that helps. Vger Link to comment Share on other sites More sharing options...
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