starachna Posted July 12, 2005 Share Posted July 12, 2005 Hello community, i hope you are doing great! A customer placed an order today and paid for it via credit card (which confirmation email I received) but I never got an email from OSCommerce, nor was tehre any new orders in the Admin Side? I did a test order which I received and also checked the email logs, it's asif the order was never place !?! If someone can pls help, I'd really appreaciate it! ps. I have requested mysql logs, and will check them once i have them. thank in advance! ciao/riaan ps. i tried searching the forums, but i keep on getting an error, one of my search words were less than 4 chars!! i tried to search for: order placed but no order in admin no order paid order no order email all of those contain no ... i think it's a bit silly to have the seacrh only accept words longer than four(4)chars. Link to comment Share on other sites More sharing options...
Guest Posted July 12, 2005 Share Posted July 12, 2005 Which payment module are you using? It is not silly to restrict to 4 characters - this greatly reduces server load when 300 people are searching at one time! :P Matti Link to comment Share on other sites More sharing options...
starachna Posted July 12, 2005 Author Share Posted July 12, 2005 Which payment module are you using? It is not silly to restrict to 4 characters - this greatly reduces server load when 300 people are searching at one time! :P Matti <{POST_SNAPBACK}> i am using Iveri Lite payment module, south african credit card gateway ah yes server load :P - i can't think of any other search phrases that would get me the details i want :P Link to comment Share on other sites More sharing options...
Guest Posted July 12, 2005 Share Posted July 12, 2005 Try doing a test order using a default payment module (COD) - if this is successful then we have narrowed the problem to your payment module :D Matti Link to comment Share on other sites More sharing options...
starachna Posted July 12, 2005 Author Share Posted July 12, 2005 Try doing a test order using a default payment module (COD) - if this is successful then we have narrowed the problem to your payment module :D Matti <{POST_SNAPBACK}> Hey thanks for your help thus far Matt!! i did do a test order, i received both emails, i also checked the mail logs, no email was sent, i also checked the the clients cart in the db, no products in his cart!?! i have asked for the mysql logs, there is just no trace of the order on OSCommerce? ciao/riaan Link to comment Share on other sites More sharing options...
Guest Posted July 12, 2005 Share Posted July 12, 2005 Try replacing checkout_process.php and do a test order *with a default payment module* - its unclear from you reply whether you did this. Matti Link to comment Share on other sites More sharing options...
starachna Posted July 12, 2005 Author Share Posted July 12, 2005 Try replacing checkout_process.php and do a test order *with a default payment module* - its unclear from you reply whether you did this. Matti <{POST_SNAPBACK}> Hello Matt, i cannot replace checkout_process.php as i have other contributions which altered the file, also, i am now going to have a chat to the developer who wrote Iveri module, and hopefully i can sort it out that way, and get the bug out ;) the shopping cart is doing orders and sending emails just fine, this is only the second time something like this happened. thanks for your help thus far, it pointed me in th right direction! will update this post as i go along, ciao/riaan Link to comment Share on other sites More sharing options...
♥Vger Posted July 12, 2005 Share Posted July 12, 2005 To reduce load on the server AND get search results which include words of less than four letters, use Google search. If I want to nail down a problem with osCommerce I use Google and it gives me the links to the forum pages where it was discussed, and no restriction on the number of letters in a word. Vger Link to comment Share on other sites More sharing options...
starachna Posted July 12, 2005 Author Share Posted July 12, 2005 To reduce load on the server AND get search results which include words of less than four letters, use Google search. If I want to nail down a problem with osCommerce I use Google and it gives me the links to the forum pages where it was discussed, and no restriction on the number of letters in a word. Vger <{POST_SNAPBACK}> excellent, nice to know :) thanks! Link to comment Share on other sites More sharing options...
starachna Posted July 13, 2005 Author Share Posted July 13, 2005 excellent, nice to know :) thanks! <{POST_SNAPBACK}> Problem Solved! there were 4 values within iveri.php HTTP_SERVER - successfull url, fail url, try later url and i had to change them to HTTPS_SERVER and voilla! many thanks to everyone who helped me, ciao/riaan Link to comment Share on other sites More sharing options...
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