AutumnTD Posted July 12, 2005 Share Posted July 12, 2005 Hey all, I've had this store running smoothly for almost a year. I have osCommerce -- it's been fabulous. We're running two shipping modules: UPS and Store Pickup (free for people who can come pick their order up). Every order has always listed the shipping method in its confirmation email and admin records. Even "Free Shipping" for orders over $200 at least says "Shipping: $0". But strangely, we just received an order that makes NO MENTION of shipping anywhere. The customer wasn't charged for shipping. Shipping isn't mentioned in any order totals on the confirmation emails or in the admin records. It's just... misssing... the way Sales Tax doesn't appear on out of state orders. I can find no reasonable explanation for this, beside the possibility that our website might be haunted. I've checked all the settings on the product and the customer. I've tried to duplicate the order with the product, using the customer's address as my address. It charges me shipping. I'm stumped. Has this ever happened before on other sites? Does anyone have any ideas for why it happened? Thanks, Sarah Quote First you decide what you've got to do, and then you go out and do it. Maybe the most that we can do is just see each other through it. Ani Difranco Link to comment Share on other sites More sharing options...
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