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HELP! customer paid wrong amount


stashandstuff

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After going live last week, I finally get my first non-test customer and they got a bargain on shipping - the shipping rate shows only the low order fee. I will process the order since the LO fee covers postage, but I don't want a repeat occurence.

 

There are lots of other problems too -

 

The customer is in MD and I am in IL, but IL tax was calculated (and paid, I might add) on the invoice.

 

I have check, paypal, and CC enabled as my payment options but only CC comes up. Message to customer says, "This is the only payment option for this product".

 

I have USPS and UPS as delivery options, but the customer didn't get to choose. I'm sure this is just another symptom of the shipping problem.

 

Where did I go wrong?

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Looks like you need to go into your admin and look at your modules as well as your zones. Without looking at your code and your admin I am not sure anyone can solve all of your issues.

Wendy James

 

Creativity is allowing yourself to make mistakes. Art is knowing which ones to keep.

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Looks like you need to go into your admin and look at your modules as well as your zones. Without looking at your code and your admin I am not sure anyone can solve all of your issues.

 

My problem is that I don't know what I'm looking for.

 

I looked at my zones. I have three zones set up, Illinois, Domestic and International. Illinois is taxable.

 

I looked at my payment modules. Paypal and Check/Money Order are set to Domestic Zone. Credit Card is not set to any zone.

 

I looked at my shipping modules. UPS is set to International Zone. USPS is set to Domestic Zone. Free shipping is set to FALSE.

 

I looked at my products. All of them have been set up with a weight. All of them have been set up as taxable.

 

 

I created a test order and tried to place an order to ship to myself.

 

In payment Information, I still get:

This is currently the only payment method available to use on this order.

 

Tax zone of IL comes up even though I chose a shipping address in Wisconsin.

 

There is no shipping amount, but the low order fee does work correctly, coming in only when the total is appropriate (current under $10).

 

 

 

I don't see where the customer information links in with the payment zone or tax zone. Is that some magic behind-the-scenes or is that what I'm missing?

 

 

At this point, I'd be happy just to get the shipping to calculate and worry about the taxes later.

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