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DHL ShipIT API Shipping to other the 48's


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I am currently using DHL's ShipIT API and I have lost some money by giving away free shipping to a few orders in the past week.

All oredrs to AK or HAWAII or Canada for that matter have only displayed our Handling charge of $2.50 in the options for Ground and a few others when they shouldn't even be available.

 

Does anybody know how to fix this error. I hate to ship stuff for almost free every time we get an order that cannot be delivered by Ground Shipping.

 

Thanks in advance

 

Mike

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