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Authorizenet Authorized but no $$$$ ??!!


Naegle

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We were going through old orders, and found that 2 orders on the 17th of May processed successfully, but after we checked our statement we found the orders don't exist!! Apparently the customer checked out ok, we received the order and shipped it ok, but no money exchanged hands!

 

This has never happened before. All orders previous to this event and after hhave processed without major problems. Lucky for us, the companies are legitimate and we can contact them to make the payment.

 

Has anyone had this problem before with the credit card processing?

I'm getting a little leery of technology. How secure is authorize net?

 

I'd appreciate any help.

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