Tax and Shipping When Confirming Order

[cbeaudry]

I have searched and searched these boards to find an answer and have found the common complaint but no answer to this dilemna.

 

Why is the customer paying before seeing a total for the order? The cart currently has the customer entering credit card info during checkout and then displays a confirmation of the order without including either tax or shipping. I have lost many customers because they don't want to complete the transaction without seeing the TOTAL for the order before actually making the payment.

 

Would you go to a store and hand over your credit card without knowing how much you're paying? Why isn't there a mod for this?

[FalseDawn]

They don't actually pay for anything until they click "continue" on the confirmation page, which is where the totals are fully displayed.

 

Yes, the logic is not the best, but you can help put customers' minds at rest somewhat by adding a notice to the effect that the card will not be charged until the order is reviewed and confirmed.

 

Edit: If tax and shipping are not being included in the totals, then there is something wrong with your store's configuration.

[cbeaudry]

When I get to the Order Confirmation page, I get the Delivery and Billing addresses as well as the card info but there is no total showing up that includes taxes and shipping.

 

When you hit continue on that page, it does the actual credit card processing. However, users are reluctant to go ahead with that when the shipping and tax costs are not included.

 

The checkout is being processed and the tax and shipping are being charged but at no point during the checkout process is a total adding up everything displayed.

[FalseDawn]

Like I said - that is a problem with your store, not OSC.

[cbeaudry]

Oh. :blink:

 

I now see with the test example that it should be next to the billing info...which it is not... :'(

 

Any reason why this would not be working? I'm using Linkpoint as the processor.

[FalseDawn]

Well, it depends on a number of factors, eg how your shipping module is set up - flat rate/other options etc (weights especially if you are using USPS etc modules), and for your taxes, you need to fiddle with the tax zones and groups in Admin to ensure the correct tax is calculated.

There's also options in Admin to control (to some degree) what order these totals are calculated in and summed.

 

Read the knowledgebase for more information.

[cbeaudry]

I checked the checkout_confirmation page for the location where the totals should be displayed. It's at this location:

 

<?php

if (MODULE_ORDER_TOTAL_INSTALLED) {

$order_total_modules->process();

echo $order_total_modules->output();

}

?>

 

So I went into the admin functions and the modules are installed: sub-total, tax, shipping and total.

 

But it's still not displaying.

 

Shipping is flat rate, BTW....

[cbeaudry]

OK. I got this to work now. I'm not sure what I did but it's showing up properly.

 

Has anyone noticed, however, that taxes are applied according to delivery address rather than billing address? Is this right?

 

Suppose I buy something for my brother who's in New York and I live in Missouri. If the store in located in Missouri, it will not charge me tax because the delivery address is in NY. However, if the store is in New York, it will charge tax even though the purchase was made by someone in Missouri.

 

Is that right?

[FalseDawn]

This has been discussed to death elsewhere - I believe the conclusion was that applying tax based on the delivery address is "generally" the right thing to do.