Urgent - Login Problems

[sunnyrep]

Hi, my site is http://www.sunnyreplicas.com and if you test this use the name TEST so I can delete it later.

 

BIG problem. I have potential buyers telling me they create an account but then can't do anything, they keep getting put on the login page.

 

I have recently installed the Checkout Without Account contrib and set up for SSL. Notice the SSL URL has ...//catalog/... could those 2 slashes be the problem?

 

I cannot reproduce this error but the User tracking contrib shows me that it's happening for everyone else :(

 

Here is a copy of one users session

 

15:03:36   You are now on a secure web page. 	 /catalog/login.php
15:03:29   You are now on a secure web page. 	 /catalog/login.php
15:03:24   You are now on a secure web page. 	 /~sas/domains/sunnyreplicas//catalog/log
in.php?osCsid=99ce66aef4
15:02:59   You are now on a secure web page. 	 /catalog/login.php
15:02:51   You are now on a secure web page. 	 /catalog/login.php
15:02:47   You are now on a secure web page. 	 /~sas/domains/sunnyreplicas//catalog/log
in.php?osCsid=99ce66aef4
15:02:44   You are now on a secure web page. 	 /catalog/login.php
15:02:37   New Arrivals 	 /catalog/index.php
15:02:33   You are now on a secure web page. 	 /catalog/login.php
15:02:15   New Arrivals 	 /catalog/index.php
15:02:11   You are now on a secure web page. 	 /catalog/login.php
15:02:08   You are now on a secure web page. 	 /catalog/login.php
15:02:02   You are now on a secure web page. 	 /catalog/login.php
15:01:59   New Arrivals 	 /catalog/index.php
15:01:49   New Arrivals 	 /catalog/index.php
15:01:40   You are now on a secure web page. 	 /catalog/login.php
15:01:36   You are now on a secure web page. 	 /catalog/login.php
15:01:30   Your Account Has Been Created! 	 /~sas/domains/sunnyreplicas/catalog/crea
te_account_success.php?o
14:59:14   My Account Information 	 /~sas/domains/sunnyreplicas/catalog/crea
te_account.php?osCsid=99
14:59:09   You are now on a secure web page. 	 /~sas/domains/sunnyreplicas//catalog/log
in.php?osCsid=99ce66aef4
14:59:06   You are now on a secure web page. 	 /catalog/login.php
14:58:59   You are now on a secure web page. 	 /~sas/domains/sunnyreplicas/catalog/logi
n.php/action/process?osC
14:58:57   You are now on a secure web page. 	 /~sas/domains/sunnyreplicas/catalog/logi
n.php/action/process?osC
14:58:40   You are now on a secure web page. 	 /~sas/domains/sunnyreplicas/catalog/logi
n.php/action/process?osC
14:58:18   You are now on a secure web page. 	 /~sas/domains/sunnyreplicas//catalog/log
in.php?osCsid=99ce66aef4
14:57:55   You are now on a secure web page. 	 /catalog/login.php
14:57:48   You are now on a secure web page. 	 /catalog/login.php
14:57:43   You are now on a secure web page. 	 /catalog/login.php
14:57:39   You are now on a secure web page. 	 /catalog/login.php
14:57:27   Louis Vuitton 	 /catalog/index.php/cPath/40_22

 

Notice they can't get anywhere but the login page... what's happening? I know I'm losing many sales because of this :(

[Guest]

look in configure.php and see if your // is there.

[sunnyrep]

I don't have any // in the configure file, but what I did was add the cookie domain which wasn't there before... the // in the URL is gone now, but I don't know yet if this situation is fixed, I couldn't even reproduce it in the first place...

 

can anyone here try creating an account to test please? If so name yourself TEST and fill the fields with whatever so I will know to delete it later.

 

Thanks

[sunnyrep]

Still doesn't work for customers.

 

I had a lady who has an account with me go to the site again and try, here is what she emailed to me... and the User Tracking info to back it up.

_____________________________________________________

Shannon,

 

Its still not working. You click on the item and it takes you to create an acct or

log in.

 

You can view the first page and the purses on the first page but when I click on them

it takes me to that same page.

 

___________That was her email... below is my admin user tracking readout___

 

17:51:42 You are now on a secure web page. /catalog/login.php

17:51:32 You are now on a secure web page. /catalog/login.php

17:51:23 You are now on a secure web page. /catalog/login.php

17:51:08 You are now on a secure web page. /catalog/login.php

17:50:49 New Arrivals /catalog/index.php

________________________________________________________

WHAT CAN THIS BE? Damn, I am losing sales a lot I can see them leaving after getting navigation patterns just like the one above and it DOESN'T happen to me in IE or Firefox :(

 

Please help :'(

[sunnyrep]

Still doesn't work for customers.

 

I had a lady who has an account with me go to the site again and try, here is what she emailed to me... and the User Tracking info to back it up.

_____________________________________________________

Shannon,

 

Its still not working.  You click on the item and it takes you to create an acct or

log in.

 

You can view the first page and the purses on the first page but when I click on them

it takes me to that same page.

 

___________That was her email... below is my admin user tracking readout___

 

17:51:42  You are now on a secure web page.  /catalog/login.php

17:51:32  You are now on a secure web page.  /catalog/login.php

17:51:23  You are now on a secure web page.  /catalog/login.php

17:51:08  You are now on a secure web page.  /catalog/login.php

17:50:49  New Arrivals  /catalog/index.php

________________________________________________________

WHAT CAN THIS BE? Damn, I am losing sales a lot I can see them leaving after getting navigation patterns just like the one above and it DOESN'T happen to me in IE or Firefox :(

 

Please help  :'(

<{POST_SNAPBACK}>

 

It seems like it might be a cookies thing???

 

Here is my configure.php

 

// Define the webserver and path parameters
// * DIR_FS_* = Filesystem directories (local/physical)
// * DIR_WS_* = Webserver directories (virtual/URL)
 define('HTTP_SERVER', 'http://www.sunnyreplicas.com'); // eg, http://localhost - should not be empty for productive servers
 define('HTTPS_SERVER', 'https://www.islandhosting.com/~sas/domains/sunnyreplicas/'); // eg, https://localhost - should not be empty for productive servers
 define('ENABLE_SSL', true); // secure webserver for checkout procedure?
 define('HTTP_COOKIE_DOMAIN', 'www.sunnyreplicas.com');
 define('HTTPS_COOKIE_DOMAIN', 'www.islandhosting.com');
 define('HTTP_COOKIE_PATH', '/catalog/');
 define('HTTPS_COOKIE_PATH', '/~sas/domains/sunnyreplicas/catalog/');
 define('DIR_WS_HTTP_CATALOG', '/catalog/');
 define('DIR_WS_HTTPS_CATALOG', 'catalog/');
 define('DIR_WS_IMAGES', 'images/');
 define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
 define('DIR_WS_INCLUDES', 'includes/');
 define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
 define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
 define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
 define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
 define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

 define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
 define('DIR_FS_CATALOG', '/home/sas/www/domains/sunnyreplicas/catalog/');
 define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
 define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');

[Guest]

I just went through to begin checkout and passed cleanly into your shared ssl area just fine. Maybe this customer needs to clear her cache. Maybe you fixed the problem.

 

OK just made a purchase fine with the quick checkout contribution. I should install that! Anyway, I think the customer needs to clear her cache. And I think you need to be on a faster server and get your own ssl cert.

[Guest]

// Define the webserver and path parameters
// * DIR_FS_* = Filesystem directories (local/physical)
// * DIR_WS_* = Webserver directories (virtual/URL)
define('HTTP_SERVER', 'http://www.sunnyreplicas.com'); // eg, http://localhost - should not be empty for productive servers
define('HTTPS_SERVER', 'https://www.islandhosting.com'); // eg, https://localhost - should not be empty for productive servers
define('ENABLE_SSL', true); // secure webserver for checkout procedure?
define('HTTP_COOKIE_DOMAIN', '.sunnyreplicas.com');
define('HTTPS_COOKIE_DOMAIN', '.islandhosting.com');
define('HTTP_COOKIE_PATH', '/');
define('HTTPS_COOKIE_PATH', '/');
define('DIR_WS_HTTP_CATALOG', '/catalog/');
define('DIR_WS_HTTPS_CATALOG', '/~sas/domains/sunnyreplicas/catalog/');
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');

define('DIR_WS_DOWNLOAD_PUBLIC', 'pub/');
define('DIR_FS_CATALOG', '/home/sas/www/domains/sunnyreplicas/catalog/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');