Admin/Customers/Orders empty text field in email

[JJCoolbean]

Hello, everyone. I've spent hours trying to trace a problem I have in Admin mode. Whenever I try to change the status of an order with the "notify customer" option checked and type in a comment in the text field - whenever I move an order status from "Pending", "Processing", and "Delivered" - the customer receives a blank email. Basically, whatever I type in the the field is lost and the customer receives a message that has the subject heading of "Order Status Change" but has no message - it is completely blank.

 

Which file do I need to alter and what should I look for as a solution? Any help would be greatly appreciated. We run a non-profit web site focused on the development and education in the Third World and this error has really made us look bad, which distracts from our message. We would prefer not to spend our funds on an expensive tech to come up with a solution and, with me not being someone educated in web development, I have spent many hours each night trying to fix the problem but I simply can't come up with an answer. So any help from a smart OSCommerce user would be most appreciated. We can even mention your name, if you'd like, as a friend of the cause.

 

Thanks in advance,

 

James Jameson

[running wolf]

Same problem here, any advice would be apprecciated, thanks in advance

[running wolf]

I found a solution here:

http://www.oscommerce.com/forums/index.php?sho...ml%20email&st=0

in my case it was related to the recent PWA install.

Hope that helps

[JJCoolbean]

Thanks a lot for your help. Yes, it was a PWA issue for us. I'll try and fix the code in the original file and then I'll submit on this board to double-check its accuracy before uploading it as a fixed contribution. This way others won't have the same error.

 

Thanks, again.

 

James