183 Posted April 30, 2005 Share Posted April 30, 2005 :'( Paypal sends me an email to say my store has an order (I presume its paypal sending them) but when I go to view what the order is my store doesnt seem to know there has been one!! The money is deffinatly in paypal so the transaction has gone through... any ideas what file is corrupted as this worked fine before someone 'helpful' fixed another problem I had... :-" Link to comment Share on other sites More sharing options...
Guest Posted April 30, 2005 Share Posted April 30, 2005 Very common problem with Paypal. The easiest fix I know, and have used very successfully, is to enable the auto-return feature at your Paypal account. This will help get the customer back to your store at which time, the info transmits back to your store from Paypal. You see, Paypal won't send it until that happens. So, your customers' carts are still full in your system, but they've paid. They think they completed the purchase once they reached Paypal. They surfed away from there (probably to look at their account status or something. You can also install a contrib that logs the order before it leaves your shop. One is built specifically for Paypal and I think there's one that works for any processor you use. Look in the Contributions. Another help is to install Master Password. This will let you into anyone's account from the front end. From there you can complete the sale by check/moneyorder and then mark it paid in your Admin side. Just remember, they'll then get an e-mail and might be confused when it says they're supposed to pay by check (because they know they've paid). Either send them an e-mail to clarify or something. You could just gather the info from their cart and process without finishing their order for them. This is all for the orders already missing. Fix the problem first so you don't lose any more orders, then go back and clean up the others. Hope this has been helpful :thumbsup: Link to comment Share on other sites More sharing options...
Guest Posted April 30, 2005 Share Posted April 30, 2005 Just a quick note about this. The auto-return is NOT guaranteed to get the customer back to your store to complete the sale. However, I've had >99% success with this alone. I never installed the Contrib because it wasn't needed in my case. I have heard it works very well. Link to comment Share on other sites More sharing options...
183 Posted May 3, 2005 Author Share Posted May 3, 2005 OOh thank you Ill go do that in my paypal account now.... Ill then get someone to do a test order and let you know if it worked ;) Link to comment Share on other sites More sharing options...
183 Posted May 3, 2005 Author Share Posted May 3, 2005 You have successfully saved your preferences. Please use the following identity token when setting up Payment Data Transfer on your website. OK Im stumped by this...... I can see I've managed to turn it on but where do I slip this token? :( OK lady just did a test order.. she got email confirmation from both my store and Paypal but my orders.php STILL is empty.... no orders.. yet in the blue admin page I can see processing = 4..... Just off to see if I have an email telling me I have an order.... Link to comment Share on other sites More sharing options...
183 Posted May 3, 2005 Author Share Posted May 3, 2005 yes email confirmation received... so why is my admin front page seeing I have orders to process but my orders list page doesnt?? very confused!! Link to comment Share on other sites More sharing options...
183 Posted May 9, 2005 Author Share Posted May 9, 2005 a customer today said she ordered and tried to paid but paypal refused her card... yet the bank say she has a pending payment due to my store and she says in her account on my store she can see it in there... yet in admin I see nothing! Can anyone figure this out please before I switch to another e store ..... Ive lost so much custom and no one seems to be able to figure out what happend to my store... Link to comment Share on other sites More sharing options...
New 
Recommended Posts
Archived
This topic is now archived and is closed to further replies.