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Bug? - Order total is doubled


scotthatton

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Hi folks,

 

I've had a minor problem occur on my live site.

Running OCS 2.2 and has been live for about a month now with about 30 real orders.

 

Had a customer complaint the other day. Somebody had ordered 1 item. However, the subtotal and total for their order is showing exactly double the price of that item.

 

Have checked that definitely only 1 item has been ordered and that the item is listed ok - it is.

 

I've tried to replicate the problem myself but it does not happen. Any ideas? Is there a known bug or something the customer can do that would make this happen?

 

Is there anything I can look at in the database to work out why this might have happened?

 

Thanks in advance,

Scott

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Hi folks,

 

I've had a minor problem occur on my live site.

Running OCS 2.2 and has been live for about a month now with about 30 real orders.

 

Had a customer complaint the other day.  Somebody had ordered 1 item.  However, the subtotal and total for their order is showing exactly double the price of that item.

 

Have checked that definitely only 1 item has been ordered and that the item is listed ok - it is.

 

I've tried to replicate the problem myself but it does not happen.  Any ideas?  Is there a known bug or something the customer can do that would make this happen?

 

Is there anything I can look at in the database to work out why this might have happened?

 

Thanks in advance,

Scott

May be the problem is the customer and not you.

With first time buyers it happens all the time two items in the basket instead of one.

I know I have done it myself :x

( WARNING )

I think I know what Im talking about.

BACK UP BACK UP BACK UP BACK UP

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May be the problem is the customer and not you.

With first time buyers it happens all the time two items in the basket instead of one.

I know I have done it myself :x

 

Thanks for the reply.

 

Have checked the admin and the item has defo only been ordered once.

It's just the total price that is wrong.

 

Hmmmmm...

 

Scott

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Thanks for the reply.

 

Have checked the admin and the item has defo only been ordered once.

It's just the total price that is wrong.

 

Hmmmmm...

 

Scott

Maybe its a problem in the payment method contribution

( WARNING )

I think I know what Im talking about.

BACK UP BACK UP BACK UP BACK UP

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I'm using CCCVV_ISSUE_START Selectable with card blacklist

http://www.oscommerce.com/community/contributions,1148/

to take credit card details.

 

Other than that I'm using

 

minimum order contribution (can't remember which one right now),

 

the intracom VAT mod

http://www.oscommerce.com/community/contributions,1848

 

and MultiGeoZone MultiTable Shipping mod

http://www.oscommerce.com/community/contributions,2571/

 

Hasn't happened before (or since) and can't replicate myself. Weird!

 

Thanks,

Scott

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